Advantages and Disadvantages of Using Predefined Process Models

In: Business and Management

Submitted By KalsoomQureshi
Words 5295
Pages 22
Advantages and disadvantages of using predefined process models
Bjørn Andersen
Department of Production and Quality Engineering, Norwegian University of Science and Technology S.P. Andersensv. 5, N-7491 Trondheim, Norway E-mail: Bjorn.Andersen@ipk.ntnu.no

Tom Fagerhaug
SINTEF Industrial Management, Productivity and Project Management S.P. Andersensv. 5, N-7465 Trondheim, Norway E-mail: Tom.Fagerhaug@indman.sintef.no Abstract The purpose of this paper is to discuss advantages and disadvantages of using predefined process models in process orienting an organization. The paper has five main parts. First, process orientation of enterprises is described briefly. Then, a standard process model for IT service management is presented. Third, a case where this model has been implemented is discussed. Fourth, the experiences from the case are presented. Finally, the need for standard process models in other industries is discussed. Following the conclusion that indeed such standard models could be helpful in many industries, a process for developing such models is outlines along with some requirements for them. Keywords: Process orientation; business process modeling; the ITIL model

The concept of process orientation
The traditional way to organize enterprises and indeed all types of organizations is through the formation of departments consisting of individuals with the same or similar area of expertise. Up to a few years ago, this way of organizing was highly dominant. Organizing people and work in departments certainly provided, and still provides, some benefits: • People are allowed to specialize within their field of expertise, thus developing a highly refined set of skills. • Lower costs from centralizing various functions, e.g., finance, personnel, maintenance, etc. as a smaller number of specialists can service the needs of many other functional areas. • Such…...

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