Advantages of Cisco

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Running Head: ADVANTAGES OF CISCO

Advantages of Cisco
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Advantages of Cisco

Cisco ISN components are deployed at the edge of big organizationsr IP network, and enable big organizations to provide local IVR and queuing corporate services without consuming expensive bandwidth on the core IP backbone Alternatively, the ISN routes and transfers the call through the IP network, in effect turning the IP network into a giant user-controlled switch.More Efficient Call Routing and Transfers: When a call has finished receiving IVR/queuing treatment on the ISN, the call is routed to its destination without needing a bridge inside the ISN As a result a lesser number of ports are required on the ISN than on some other IVR systems
As an Open, Future-Proof Architecture, the ISN performs in an open environment using common Internet technologies and methods. Scalability and Operational Simplicity: The Cisco ISN solution can be customized to solve big organizationsr communication requirements. ISN servers can easily be added to big organizationsr existing infrastructure if the communication needs of the business are growing. The ISN`s technology also simplifies operational management. It fits Big organizationsr Communication needs as the Cisco ISN has the ability to operate in a pure IP environment and it can also be integrated with big organizationsr existing telephony infrastructure through the use of voice-over-IP (VoIP) gateways.
New Corporate services, New Opportunities: The ISN is based on Voice XML (VXML) technology, which is currently the standard for defining traditional and emerging Web-based voice corporate services. THGois one helps to lower big organizationsr agent costs and improves customer access to big organizationsr organization.(Hochmuth, 2004) . Cisco offers significant lifetime cost savings as the ISN`s ability to…...

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