Analysis of Case Telephone Systems

In: Computers and Technology

Submitted By hanooda
Words 311
Pages 2
Analysis of Case 6: Considerations for Voice Over IP Telephony

Discussion Questions
1. Should the vice president’s approach put greater stress on the need to replace an obsolete system (risk mitigation) or on the desirability of improving the organization’s ability to implement new applications (enable new opportunities)
2. How should he engage the organization in learning about the potential of VoIP and developing plans for potential uses of the technology?
3. If a result of this learning is a belief that the VoIP technology is not fully mature, how should Forest assess whether it should proceed or not?

Overview
The vice president of support services will need to take a systematic approach in dealing with the issue at hand:
1) Assemble a committee of stakeholders and experts
2) Identify vendors of both VoIP and old supported systems that offer products that generally meet the standards and requirements of the organization
3) Send out RFPs to identified vendors
4) Conduct a formal financial analysis with a scoring system that offers a fair valuation of either system in order to identify the preferred system that is aligned with Forest’s overall plans and strategies
5) Present the preferred choice to the executive with clear reasons why he thinks it is the preferred choice

Proposed Detailed Action Plan
Budget considerations
According to Wickham, Wager and Glaser (2009), there are four classes of investment that reflect in an organization’s budgetary allocation in terms of importance to the organization that the vice president of support services will have to consider:
1) Transformation - These IT investments had an impact that would affect the entire organization or a large number of business units. The intent of the investment was to effect a significant improvement in overall performance or change the nature of the organization.
2) Renewal -…...

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