Bsa375 Service Request Part 3

In: Computers and Technology

Submitted By lallen337
Words 3115
Pages 13
Service Request SR-rm-022 BSA357
January 29, 2014

Service Request SR-rm-022
Riordan Manufacturing an international plastics manufacturer employs 550 personal and has estimated annual earnings of $46 million. Riordan Manufacturing has a plant in Albany, GA that produces plastic beverage containers, a plant in Pontiac, MI that produces custom plastic parts, and a plastic fan parts facility in Hangzhou, China. Riordan Manufacturing’s corporate office is located in San Jose, CA along with the corporations Research and Development Department.
Mr. Hugh McCauley, the current COO of Riordan Manufacturing has submitted a Service Request (SR-rm-022) to Smith Services Consulting Inc. requesting to combine the existing Human Resource (HR) tools into a single application using today's existing tools in the HR system. This request will affect all plant locations. Riordan Manufacturing is looking to benefit from a more state-of-the-art information systems in its HR department. The service request will include information gathering about what the new system should include, the current system needs to be analyzed, the information gathered needs to be verified, and the scope of the work needs to be determined.
A. What key stakeholders in Riordan Manufacturing would you gather requirements from?
To gather all the proper requirements for the new HR system all the key stakeholders within the Riordan Manufacturing must be asked. The key stakeholders are the upper management of Riordan they will be able to provide the requirements of the new system, the budget and all the due dates.
1. President and CEO Dr. Michael Riordan is the highest stakeholder in Riordan Manufacturing, he has the most to gain from this service request.

2. COO Hugh McCauley has asked for Riordan Manufacturing HR system to be upgraded and will be involved in the entire project.
3. Director of Human…...

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