Bsop 588 Week 8 Final Exam Version 2 (Taken 2012)

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BSOP 588 Week 8 Final Exam Version 2 (Taken 2012)

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http://devrycourse.com/bsop-588-week-8-final-exam-version-2-taken-2012

Product Description

1. Question: (TCO E) Suggested reasons why many customer satisfaction efforts fail include all of the following EXCEPT:
2. Question: (TCO D) The Six-Sigma problem solving approach contains the phases of:
3. Question: (TCO C) Terms such as “kanban”, “single minute exchange of dies”, and “visual controls” are most closely associated with:
4. Question: (TCO C) Poka-yoke focuses on two aspects:
5. Question: (TCO B) _____ measures are generally tracked by senior leadership to gauge overall organizational performance.
6. Question: (TCO I) The cost of purchasing copies of a textbook on quality for employees as part of their training program in process improvement methods is considered:
7. Question: (TCO A) Which of the following is NOT a characteristic of a Six Sigma project?
8. Question: (TCO B) A set of financial, market, operational, and employee performance measures for management review and use is an example of:
9. Question: (TCO D) The Baldrige Award criteria, as a tool for self-assessment:
10. Question: (TCO H) Focusing on how to maintain improvements occurs in which DMAIC phase?
11. Question: (TCO B) Explain why it is difficult to obtain a single, universal definition of quality. Be specific in your response.
12. Question: (TCO I) What criterion is used to classify a failure cost as “internal” versus “external”? Give three examples of an internal failure cost and three examples of an external failure cost.
13. Question: (TCO I) What criterion is used to classify a failure cost as “internal” versus “external”? Give three examples of an internal failure cost and three examples of an external failure cost.
14. Question: (TCO F) Explain in detail why change is necessary in organizations.…...

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