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Business Week 5

In: Business and Management

Submitted By KHUDSON89
Words 1050
Pages 5
Kenneth Hudson,
D40064577

It's not every day you can say "I'm sold" to a sales person just after three minutes with a product. On that afternoon I went in to Best Buy knowing that all I wanted was my IPhone 5 and nothing else. Well that’s the mindset that I had but just in a few shirt minutes it changed, when the sales person from Samsung asked me for a few moments of my time to show me the new Samsung Galaxy S4 I decided I will waste sometime until someone from Best Buy's mobile section can assist me further. The first question he asked me was why I wanted the IPhone 5 when I already had the 4s. Thinking to myself, that's a great question I told him "I've been with apple for so long I really don't like Samsung phones too much anymore. Apple's design is just so much better and I really don’t want a plastic phone that’s going to break after one drop, because that's what happened to my galaxy s1 phone I had. Before I could finish he stopped me and started telling me that the new s4 is completely different from the s1. How it can bend and a drop test with his own phone. He even let me toss it across the store. Even then I wasn't fully sold on it. Now we started going into the functions of the device. I already had a basic understanding of the Galaxy s4 because a few of my friends have the s3 and I have the Note2. The new functions that this device had an iPhone 4s and 5 was not doing. I fell in love with the phone and all my questions that I had for the sales person he answers every one perfectly. Even though I still got the iPhone 5 anyways, it was an experience that I can never forget.
What made that a good experience wasn’t just the phone itself it was the sales person. A good sales person must have at least two basic quality: empathy and ego drive. (Mayer and Greenberg 1964). The Oxford defines empathy as “the ability to understand and share the feelings of…...

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