Case Analysis: the Arctic Mining Consultants

In: Business and Management

Submitted By cchukes
Words 657
Pages 3
The symptoms of this case are 2 employees, Millar and Boyce not meeting the daily quota of lengths. The team was not able to meet the deadline set by Parker because Millar and Boyce did not meet the daily goals. Since the deadline was not met, each team member would not receive the bonus of $300. Another symptom is Millar's lack motivation towards the end of the project.

The cause of the symptoms includes low daily wages, insufficient training, and inequality. Parker was not able to effectively coach Millar about how to meet his daily goal. The team's members received considerably low daily wages for the work they did, regardless of the amount of work they did or how long it took them to do it. No training was given on how to effectively meet the goals after several days of the goals not being met. Millar was demotivated because he realized if he met his quota he would not receive feedback and if he didn't meet his quota he would be yelled at by Parker. At times Millar was the only one scolded even when Boyce did not meet the quota either.

Millar and Boyce may have met the production goals if Parker would have given them appreciative coaching after he had checked their work on Day 3. Parker should have acknowledged that Millar did more on Day 4 than Day 3 and encouraged him to continue improving into Day 5. Millar was trying his best to meet the 7 ½ lengths but just could not reach it. Instead of Parker yelling and screaming at Millar, he should have focused on the positive and coach him on the positive aspects of his work. Also Parker should have discussed with Millar the possible reasons the goal was not being met and offer some suggestions on how to meet the goal.

Parker should have devised other ways to supplement their income since the wages were already low. Parker should have budgeted for one or two more days as to give the team ample time to…...

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