Communication and Decision Making

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Communication and Decision Making

Communication and decision making in organizations are dependent on each other. Without good communication, there cannot be effective decision making at any level in the organization. Lapses in communication or ineffective communication will result in ineffective or incorrect decisions; if communication is ineffective or lacking in follow-up following the decision the decision may fail.
Communication within the BDC organization is primarily downward and takes many forms. Due to the nature of the work performed a majority of communication is in the form of SOP’s, policies, and manuals. Other forms of communication utilized include email and group meetings, with email being by far the most common method for communicating to all members of the staff.
It has been difficult to schedule regular ‘in person’ staff meetings. As a result there is little opportunity to get verbal and non-verbal feedback from staff, face to face, about issues, decisions being considered or that have been made. The following quote is relevant to the inability to effectively communicate with the BDC staff: “Great communicators are skilled at reading a person/group by sensing the moods, dynamics, attitudes, values and concerns of those being communicated with…. The message is not about the messenger; it has nothing to do with messenger; it is however 100% about meeting the needs and the expectations of those you’re communicating with.” (Myatt, 2012) Although email can be an acceptable communication, the lack of group meetings makes it difficult to be in tune with the BDC group as there is little opportunity to personally interact with each other. The lack of consistent face to face communication that allows for downward, upward and horizontal communication has created a lack of trust between and amongst staff and leadership, and exacerbated the use of…...

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