Discovering Computers Chapter 8

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Discovering Computers 2011

Chapter 8

DISCOVERING COMPUTERS 2011 CHAPTER EIGHT: OPERATING SYSTEMS AND UTILITY PROGRAMS PROBLEM SOLVING TIP SHEET Use this Tip Sheet as suggested starting points for the Problem Solving exercises.

Problem Solving @ Home
1. Computer Cannot Boot You recently purchased a computer from a friend. When you turn on the computer, a message displays that says, “Operating system not found.” What steps will you take before calling technical support? Insert the installation disc for an operating system and follow the installation / setup

2. Improper Shut Down During the startup process, your computer displays a message indicating that the computer did not shut down properly. You are certain that you shut down the computer properly when you last used it. The message also lists options to start Windows normally or start Windows in safe mode. How will you respond? Why? Start the computer in safe mode and perform a scan to make sure that no files were damaged as a result of the improper shut down

3. Incorrect Display Settings You recently turned on your computer and noticed that the screen resolution, desktop background, and color scheme had changed, even though you have not changed the display settings since purchasing the computer several months ago. What might have caused Windows to change the display settings? What are your next steps? A Windows update might have reverted your display settings back to their defaults

4. Unreadable Taskbar Buttons While using your computer for a research project, you start multiple programs. With so many programs running, the buttons on the taskbar are so small that you cannot read the captions on each button. How can you determine which button to click to access the desired program? Hold your mouse over the button to see a full description of the program / window associated with that button Use…...

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