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Ethical Behavior on Managers

In: Business and Management

Submitted By hagos
Words 4261
Pages 18
Table of Contents
EXECUTIVE SUMMARY 1
1. OVERVIEW 3
2. PROGRAM REQUIREMENTS 3
3. PROJECT DELIVERY ACTIVITIES 5
4. PROJECT ORGANIZATIONAL STRUCTURE 7
5. PROJECT IMPLEMENTATION APPROACH 9
6. PROJECT SCHEDULE 11
7. PROJECT EXPENDITURE 12
8. PROJECT STAFFING 13
ANNEX 16
BASIC ASSUMPTIONS 16

Executive Summary

Purpose:
The purpose of this document is to provide an overview of the Smart Metering (SM) implementation Program with a particular focus on the scope elements, organization and approach to deliver on time and on budget.
Mission:
The smart metering (SM) Program mission is to successfully install a safe, reliable, and cost-efficient smart meter solution for greater operational efficiency, customer reliability and, energy efficiency.

Smart Metering System: it consisting of Smart meters – two-way communications-enabled meters that capture the amount of power consumed when it occurred – plus metering telecommunications and an Automated Data Collection System.

Program Delivery Scope: The scope consisting of overall activities and services including project management and controls such as inspection and quality control; revenue meter deployment; customer complaint handling; administration and contract management; information and data coordination, stakeholder engagement and community communications.
Organizational Structure:
An organizational structure has been designed to facilitate delivery of the smart metering (SM) Program. The considered key units are
1. Meter Deployment Office which is responsible for delivering the entire smart meter installation; it is liable to organize and coordinate deployment teams, crews and technicians in the service centers.
2. Meter and Customer Data Coordination Office which is responsible to organize every meter change related data and send to the Regional billing system.
3. Inspection and Quality Control office is responsible to handle all inconsistencies associated with the meter deployment activities including safety, installation quality, meter functionality etc.
4. Administration, finance, logistics and contract management work stream which is responsible for over all personnel and material resource management. It is liable to prepare and settle all payments associated with the project deployment activities. It is also accountable to arrange all material and human resources requirement for the project implementation during the implementation period and will manage the entire contractual themes.
5. Service Center Smart Meter Deployment work stream coordinates and executes the activities necessary for field installation and logistics required to complete the deployment of the SM Program.
6. IT and communication infrastructure deployment office which is responsible for the entire IT and communication infrastructures deployment. It is in charge of matters like cyber and physical security, communication quality and meter data management systems. It also is liable for all interface and integration issues with the existing corporate systems. (Seen only in phase II).
Deployment Strategy:
Project deployment strategies have been developed. Comprehensive deployment approach includes identification of requirements leveraging a combined field force of EEPCo’s staff, contracted staff, and representatives from Metals and Engineering Corporation (METEC) throughout EEPCo’s service territory. The planned timeline, from May 2012 through June 2013, requires a strategy that logically dividing the deployment territory into operational areas of deployment crews and meter supply to maximize installation throughput. The revenue meter deployment team is located at each customer service center to organize crew members of 58 individuals which are paired to form 29 groups at each service center.29 of each paired group will be led by two field supervisors. Centralized support will be provided by the Meter Deployment office. Customer Complaint handling team which aims to enable customer satisfaction and minimize customer impacts will be arranged at each customer service centers.
Safety considerations are also at the forefront of planning and are integrated into:
1. operation of equipment such as placement of equipment and
2. meter installers training program
Budget Requirement:
The smart metering deployment budget indicates that cost for the entire deployment including 2,000,000 revenue meters replacement is estimated at 7,151,246,452.

1. Overview
1.1. Introduction
The purpose of this document is to provide an overview of the Smart Metering Program (SM) with a particular focus on the scope elements, organization, and approach developed to ensure that the SM Program is delivered on time and on budget.
1.2. Objectives
The SM Program aims to successfully install a safe, reliable, and cost-efficient smart metering solution and other key infrastructure upgrades, to deliver operational efficiencies, enhance reliability for customers, provide customers with tools to use energy more efficiently.
Specific objectives are as follows:
1) Provide Operational Efficiencies (Avoid Manual Operations):
2) Enhance Customer Experience:
 Service Improvements: Provide customers with more up-to-date and informative bills, enable better outage communication and faster outage restoration times, and the option of timely information to help them use electricity more efficiently;
 Tools for Conservation and Energy Efficiency: Achieve energy and capacity savings by providing customers with tools, such as timely feedback and time-of-use rates, which provide direct control of energy use.
2. Program Requirements
The elements of the SM Program required are as follows:
• Replacement of approximately 2 million meters with smart meters;
• Deployment of telecommunication systems required to transmit metering data;
• Implementation of supporting infrastructure for time-of-use rates.
• Deployment of field devices and information technology in support of energy theft detection;
2.2. Program Scope
2.2.1. Scope of Deployment
The Deployment team will work closely with Metals and Engineering (METEC’s) representatives to deploy smart meters. The meter deployment scope includes:
• Installing meters.
• Managing hardware inventory to implement deployment activities and transition to stores
• Planning, scheduling and completion of complex meter installs and ‘unable to complete’ meter installs.
• Planning, scheduling and installation of network hardware infrastructure according to network design requirements.

2.3. Smart Metering System
Smart metering is comprised of digital smart meters, metering telecommunications, automated data collection systems and advanced theft detection analytical tools.
2.3.1. Smart Digital Meters
Smart digital meters are capable of two-way communications, with the ability to measure the incoming and outgoing flow of electricity from a specific location such as a customer’s home or business. The two-way communication capability enables smart meters to provide usage data to both customers and EEPCo. Smart meters will capture and store usage reads on an hourly basis and transmit these back to EEPCo during short intervals at prescheduled times during the day.
2.3.2. Metering Telecommunications:
Consisting of two parts – the Field Area Network (localized to meters in the field) and the Wide Area Network connections – this communications infrastructure provides the physical devices required to enable two-way transmission of data between smart meters and the corporate data management center.
2.3.3. Automated Data Collection System:
Software applications are designed to aggregate meter usage and event data from smart meters and manage the Field Area Network communications infrastructure.
In addition to Smart Metering, the Program includes requirements that support smart metering, including implementation of new software applications, changes to existing information systems, enhanced data warehouse and analytics capabilities, and all the activities that will help EEPCo to adapt to the new technologies and systems. Specific elements include:
• Meter Data Management System: A software application that stores, validates, edits and analyses meter reading data for integration into other EEPCo’s operational systems such as customer billing, load forecasting, outage management, etc.
• Interfaces and Integration: This systems integration work involves modifying existing applications to handle the enhanced automated meter reading information, and building interfaces between new and existing applications to support EEPCo end-to-end business processes.
• Corporate makeover: The major element of corporate makeover involves rollout of training and knowledge management programs, employee engagement to facilitate cultural change, and effective transition to overall operations for ongoing work.

2.3.4. Advanced Theft Detection
Today, EEPCo does not have the measurement devices and analytical tools to quickly and accurately identify where theft of electricity is occurring. A comprehensive theft detection solution, based on electricity balancing analysis, will be implemented as part of the SM Program.
• Distribution Transformer Area Meters: New meters (different from those to be installed at customer homes or businesses) will be installed at key points (especially at distribution transformers secondary loop) of distribution grid to measure electricity supplied to localized areas.
• Theft Analytics: A suite of software tools to analyze measurement data captured from distribution system meters and smart meters.
2.3.5. Time-of-Use Rates:
• Time-of-use rate in SM Program is design and implementation of time-of-use rates to encourage customers, where possible, to shift their energy usage to off-peak periods. The new Smart Metering System (through its ability to capture hourly usage data) working in conjunction with the Meter Data Management System, helps enable the introduction of time-of-use rates.
3. Project Delivery Activities
Included in the scope of the SM Program are the overall program delivery activities and services which ensure all of the technical aspects of the SM Program are successfully implemented, and accepted by EEPCo’s customers and stakeholders. These activities include:
• Project Management and Controls: Management and reporting on the delivery of all aspects of the SM Program, including scope, schedule, budget, quality, issues resolution, environment management, and transition to operations.
• Contract Management: Management of contractual commitments and any contract issues that may arise.
• Community information exchanges: Strategic communications, community engagement, customer communications, employee engagement, and media support if any.
• Security, Privacy and Safety: Governance and compliance for all the physical security, cyber security, data privacy, and employee safety aspects of the SM Program.

3.1. Program phases
SM Program scope is divided into two phases (phase I through II). Each phase will have one or more planned cutover dates when functionality is placed into service. After the cutover date, ongoing works will step forward. More detail activities on the content of each phase is as provided below.
Phase I: Mass Meter Deployment
In this phase the following core activities are to be executed
• Smart meters and supporting metering infrastructure will be deployed to EEPCo’s residential, commercial and industrial customers by June 2013.
• The project office will be able to issue/close work orders for meter deployment.
• The project office will manage old meters and its gathering.
• Smart Metering program will be able to communicate with, support, maintain, and troubleshoot meters and associate elements.
• Customer service representatives of the project office will have visibility to determine whether customer has a smart meter or traditional meter.
• The project office will be able to respond to calls from customers/work units regarding meter deployment.
• Preparation of meter change report of newly installed smart meters for billing purpose.
Phase II: Meter Data Management System Deployment
• The core activity in this phase is deployment of Meter Data Management System infrastructure and development of related software application packages.
• Advanced telecommunication devices and infrastructure will be deployed to support advanced smart grid and customer applications.
• Putting in place tamper flag notification, with a basic process to handle tamper flags.
• Implementing the full theft detection solution involving deployment of equipment (transformer area meters/distribution system meters), advance analytical software, topology models etc…
• EEPCo will be able to identify potential theft through advanced analytics and will be able to confirm and quantify theft using advanced tools.

4. Project Organizational Structure
The SM Project is organized, managed, and executed through a structure based on sets of defined functionality. Proposed organizational chart for the smart metering (SM) project office is as provided in the Figure below. Figure 1: Smart Metering Project Office Organizational Chart

4.1. Project Office
The Project Deployment Office takes an integrated management team approach to deliver the SM activities. This team is responsible for delivering the SM activities on schedule and within budget.
4.2. Technical Support Team
In order to provide centralized support and effectively manage its many activities, the project office is setting up and operating a Deployment Support Team. The Team provides end-to-end project management for all operational aspects of deployment, including:
• Execution of the deployment plans and schedules;
• Definition, design, maintenance and implementation of deployment processes, tools and training materials;
• Scheduling, tracking and management of all deployment activities;
• Deployment exceptions management including installation and work order exceptions management.
4.3. Smart Meter Deployment Office
The Smart Meter Deployment Office is responsible for developing and executing the processes and procedures for the implementation and ongoing monitoring of the SM Project. Specific activities of the Deployment office include management of the following:
• Risks and issues;
• Resourcing;
• Issues within or across field crews;
• Tradeoffs among scope/schedule/budget etc…
The Deployment work stream is responsible for the deployment of revenue meters and associated infrastructure. The Service Center Smart Meter Deployment Team will report through Team Leader on a day-to-day basis.
4.4. Meter and Customer Data Coordination Office
The meter and customer data coordination work stream collaborates with operating service centers. The work streams collects and consolidates meter and customer data and provides data communications to the responsible EEPCo’s operating group as part of deployment completion.
4.5. Inspection and Quality Control Office
The work stream in this office is responsible to control and verify for the correctness of meter installation, meter functional quality, data aggregation quality, data accuracy, and operational safety. It is also liable to investigate all problems and findings associated with meter deployment activities.
4.6. Administration, Logistics, Finance and Contract Management Office
This work stream is responsible for over all personnel and material resource management. It is liable to prepare and settle all payments associated with the project deployment activities. It is also accountable to arrange all material and human resources requirement for the project implementation during the implementation period and will manage the entire contractual themes.
4.7. Information Communication Infrastructure Deployment Office
This work stream is responsible for the entire IT and communication infrastructures deployment. It is in charge of matters like cyber and physical security, communication quality and meter data management systems. It also is liable for all interface and integration issues with the existing corporate systems.
4.8. Service Center Smart Meter Deployment Team
The Service Center Smart Meter Deployment work stream coordinates and executes the activities necessary for field installation and logistics required to complete the deployment of the SM Program, including managing the deployment of the following:
• Smart meters for eligible customers.
• Data aggregation, consolidating meter reading and all relevance data in the field.
• Customer experience and communications regarding deployment.
The Meter Deployment crew will report through Field Deployment Supervisors on a day-to-day basis.
5. Project Implementation Approach
5.1. Deployment Approach
Smart meter deployment is being implemented using a combined field force of EEPCo’s staff, and contracted staff strategically deployed throughout EEPCo’s service territory. The smart meter and network solution is being deployed across the country in geographic regions. The planned timeline of the deployment schedule, which spans October 2011 through June 2012, requires a strategy that logically divides the deployment territory into a number of operational areas, where deployment crews and meter inventory will be regionalized to speed up and maximize installation throughput and introduce efficiencies to control travel time and costs. Regional inventory and materials management will be co-located within operation service centers where deployment crews will be based during deployment in a specific area. These facilities that receive, issue, and manage inventory will provide secure control, management and storage of SM Program inventory as well as the recovery and management of the old replaced meters. Old meters will be processed for environmentally responsible recycling consistent with national policy.

5.2. Communications
Communications, to both employees and customers, is critical to facilitating the meter installations. A comprehensive internal and customer deployment communications strategy, tactics and execution process are being developed. The intent is to enable customer satisfaction and minimize customer impacts as well as provide timely status and information.

5.3. Safety
In order to minimize safety risk to employees, consumers and the public, the Safety requirements are the basis.
Safety will be considered as a key priority throughout the development of the smart metering. Through the Program, safety is embedded in each and every aspect. Operation of equipment includes safety considerations such as placement of equipment, operation of equipment etc…
.

6. Project Schedule

7. Project Expenditure
Inputs Description Sub Account Main Account
Personnel Costs 64,552,162
• Salary 53,890,000
• Wage 720,000
• Allowance 4,500,000
• Overtime 4,602,162
• Uniform 840,000
Transportation Expense 7,560,000
Training Expense 8,478,000
Tools and Installation Equipments 2,980,000
• Expendable equipment 160,000
• Non-expendable equipment 2,820,000
Materials and Supplies 6,811,850,000.00
Office equipments 608,000
General Operating Expenses 441,800
5% Contingency 254,776,490
Grand Total 7,151,246,452.00

8. Project Staffing
No Work List Grade Quantity Remark
1 Manager, Smart Metering Project 20 1 Secretary II 12 1 Subtotal 2
2 Team Leader, Technical Support 17 1 Electrical Engineer II 16 1 Electrical Engineer I 13 1 Dist. Engineer Technician III 14 4 Subtotal 7
3 Head, Inspection and quality control office 17 1 Dist. Operation and Construction Electrical Engineer II 15 2 Dist. Engineer Technician II 11 4 Subtotal 7
3.1 Inspection and quality control crew Dist. Engineer Technician III 14 1 Customer Care Technician III 11 4 Subtotal 5 Subtotal (Inspection and quality control office) 12
4 Head, Revenue Meter Deployment Office 18 1 Distribution Operation and Construction Electrical Engineer III 17 1 Distribution Operation and Construction Electrical Engineer II 15 1 Distribution Engineer Technician III 14 5 Customer Care Technician III 11 2 Subtotal 10
4.1 Team Leader, Service Center Revenue Meter Deployment Team 15 1 For A/A/Regions 1*32 = 32 Energy Meter Technician II 96 2 For A/A/Regions 2*32 = 64 Subtotal 3 Subtotal (32 A/A/R/Customer Service Centers) 96
4.1.1 Regional Large Power Consumers Revenue Meter Deployment Crew Crew Leader 1 1 *Energy Meter Technician II 8 8
4.1.2 Service Center Revenue Meter Deployment Crew Crew Leader 13 2 For A/A/Regions 2*32 = 64 Energy Meter Technician II 96 58 For A/A/Regions For one CSCenters 58 EMT II is required-58*32=1856

Energy Meter Technician I 96 4 For A/A/R for each region 32 EMT I is required-32*4 =128 Subtotal 96 Subtotal (4 A/A/Regions & 32 A/A/R/Customer Service Centers) 2084
4.1.3 Crew Leader, Service Center Meter Data Checking and Compiling Crew Crew Leader 96 1 For A/A Regions 1*32 =38 Energy Meter Technician II 96 3 For A/A Regions 3*32 =96 Subtotal 4 Subtotal (32 A/A/R/Customer Service Centers) 128
4.1.4 Service Center Customer Compliant Handling Crew Complaint Officer 96 1 Energy Meter Technician II 96 2 Subtotal 3 Subtotal (32 A/A/R/Customer Service Centers) 96 For A/A Regions 3*32 =114 Subtotal (Revenue Meter Deployment Office) 2404
5 Head, Logistics, Finance, Contract Management and Administration Office 17 1 secretary I 10 1 Supply and logistics officer II 14 1 Administrative Assistant II 14 1 Accountant III 15 1 Subtotal 5
5.1 Team Leader, Supply and Logistic Case 15 1 Supply and logistics officer II 15 1 Supply and logistics officer I 13 2 Office Performer II 7 4 Office Performer I 6 4 Subtotal 12
5.2 Case Team Leader, Finance 15 1 Accountant III 14 1 Accountant II 12 3 Cashier 10 1 Subtotal 6

5.3 Case Team Leader, Administration and Services Case Team 15 1 Administrative Officer II 14 1 Administrative Assistant II 12 2 Subtotal 4 Subtotal ( Logistics, Contract Finance and Administration Office) 27
6 Head, Meter and Customer Data Coordination Office 17 1 Customer Service Officer I 13 1 Regional Customer Data Coordination Officer 13 4 I for each regional office Computer Operator II 12 32 1 Computer Operator II for I Customer Service Center Subtotal 38
7 Head, IT and Communication Infrastructure Deployment Office 18 1 IT Expert 15 1 PLC Expert 15 1 Hardware Engineer 15 1 Software Engineer 15 1 Information Security Specialist 15 1 Utility System Designer 15 1 Reliability Analyst 15 1 Subtotal 8 Grand Total 2508

Annex

Basic Assumptions

I. Salary Expense
1. Salary
Description Monthly Salary Top-up Qty Total Annual Expense Manager, Smart Metering Project 7000 2000 1 90,000
Head, Smart Metering Deployment Office 4500 1500 1 60,000
Head, Inspection and Quality Control Office 4500 1500 1 60,000
Head, Finance, Administration and Contract Management Office 4500 1500 1 60,000
Head, Customer and Meter Data Coordination Office 4500 1500 1 60,000
Head, Information Communication Infrastructure Deployment Team 4500 1500 1 60,000
Team Leader, Technical Support 4500 1500 1 60,000
Team Leader, Service Center Smart Meter Deployment Team 3500 1300 38 1,824,000
Case Team leader, Supply and Logistic Case 3500 1000 1 45,000
Case Team leader, Finance Case 3500 1000 1 45,000
Case Team leader, Administration and Services Case 3500 1000 1 45,000
Electrical Engineer II 3000 1 30,000
Electrical Engineer I 3000 1 30,000
Distribution Operation and Construction Electrical Engineer II 3000 3 90,000
Distribution Operation and Construction Electrical Engineer III 3500 1 35,000
Distribution Engineer Technician III 3000 9 270,000
Distribution Engineer Technician II 1400 4 56,000
Customer Care Technician III 1800 6 108,000
Energy Meter Technician II 2000 2112 42,240,000
Energy Meter Technician I 1600 144 2,304,000
Service Center Smart Meter Deployment Crew Leader 3000 76 2,280,000
Service Center Meter Data checking and Compiling Crew Leader 3000 76 2,280,000
Complaint Officer 2500 38 950,000
Supply and Logistic Officer II 2000 2 40,000
Administrative Assistant II 1800 1 18,000
Accountant III 2500 2 50,000
Supply and Logistic Officer I 2000 2 40,000
Office Performer II 1000 4 40,000
Office Performer I 800 4 32,000
Accountant II 1800 1 18,000
Cashier 1400 1 14,000
Administrative Officer II 2200 1 22,000
Administrative Assistant II 1800 1 18,000
Customer service Officer I 2000 1 20,000
Computer Operator 1800 12 216,000
IT Expert (Phase II) 4000 1 40,000
Power Line Communication Expert 4000 1 40,000
Hardware Engineer 4000 1 40,000
Software Engineer 4000 1 40,000
Information Security Specialist 4000 1 40,000
Utility System Designer 4000 1 40,000
Reliability Analyst 4000 1 40,000
Total 53,890,000

1. Wage
Assumption
Total Kwh meter to be installed in 90 days 800,000
Total number of days for Kwh meter installation 90
Meters to be installed in one day 8889
Number of meters to be installed per center/per day 287
Total number of Laborers required per Center/per day 5
Laborers expected wage amount per day in Birr 50
Total Wage 720,000

2. Allowance

Number of trips per annum 30
Average number of staff in a single trip 100
Average day of stay 10
Average Daily allowance 150
Total cost (allowance) 4,500,000

3. Overtime

Number of overtime hours per annum 750
Average number of staff engaged in overtime hours 172
Average overtime factor 2.2
Average Salary 3000
Total cost (allowance)
4,602,162

II. Transportation Facility
Transportation facilities
Number of vehicles required (Isuzu) 64
Number of vehicles required (Pick-up) 6
Rent of one vehicle per day 1200
Total Cost of Vehicle Rent 4,320,000
Total Vehicle Rent Cost 4,320,000
Fuel
fuel required in a week (lit) 80
Grease required in a month (kg) 3 oil required in a month (lit) 3 cost of fuel per litter 20 cost of grease per Kg 100
Cost of oil per litter 200
Total number of weeks considered 30
Total Cost ( fuel) 1,920,000.00
Total Cost ( grease) 102,300.00
Total Cost ( oil) 204,600.00
Sub-Total 2,226,900.00
Grand Total 6,546,900.00

III. Training Requirement
Training
Number of employees to be trained 2100
Accommodations per trainee (Birr)/day 130
Allowance for trainer per hour (Birr) 80
Number trainers 20
Number training days 30
Training hours/day 6
Total Training cost 8,478,000

IV. Installation Equipments/Tools Requirement
Installation Equipments/Tools
Expendable equipment 160,000
Non-Expendable equipment
Toolkits per group 2
Cost of Toolkit 30,000
Total cost for non-expendable equipments/tools 2,820,000
Total Cost (Tools) 2,980,000

V. Materials and Supplies
Materials and Supplies (Energy Meter) Unit Cost Qty Total
Single phase automatic energy meter 2500 1,616,400 4,041,000,000.00
Three phase (home) 4250 279,000 1,185,750,000.00
Three phase (LV Industrial) 11300 98,000 1,107,400,000.00
Three phase (MV Industrial) 24500 6,600 161,700,000.00
Data concentrators 5400 30,000 162,000,000
Transformer Area Meters 1800 30,000 54,000,000
Control Station Hardware, Software and expertise - - 100,000,000
Total 6,811,850,000.00

VI. Office Equipments
Office Equipments
Description Unit Qty Unit price Total price
Table with chair set 20 12,000 240,000
Printer each 2 35,000 70,000
Fax Machine each 1 60,000 60,000
Photocopier each 1 70,000 70,000
Desktop Computers each 9 9,000 81,000
Laptop computers each 2 13,000 26,000 shelf each 4 15,000 60,000
Document Binder each 1 1,000 1,000
Total cost (Office Equipment) 608,000

VII. General Operating Expenses
General Operating Expenses
Fax 25,000
Telephone 36,000
Stationary 70,000
Internet 6,000 water expenses 1,200 electricity expenses 3,600 office rent 300,000
Total 441,800…...

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