Premium Essay

[Fa] Prepaid Legal Service-Individual Case Study

In: Business and Management

Submitted By dark33069
Words 1248
Pages 5
Prepaid legal Service 1. How does PPLS create value for its customers? What are the critical risks that it has to manage well?
Prepaid Legal Service (PPLS) provide a legislation service that members could receive law service by paying small amount of money on monthly bases. When members have legal issues, PPLS could access them to attorney network to sue or pay related compensation for those who have their own attorney. Therefore, members would feel that someone would back them up, and that’s the greatest value for its customers. Furthermore, they create a “Family plan” which provides a comprehensive protection for a family. Since their target customer is for middle-income Americans, it is widely accepted and the number of membership significantly increases.
The main risk that PPLS have is the cancellation rate among members. Since they don’t have disclaimer and penalty for cancellation, members pay monthly with small amount of fee, it is much easier for them to consider of cancellation in any time.
Another problem is the communication and relation between PPLS and their associates. Since the mechanism of commission in PPLS is different from other multilevel marketing companies, they might doubt why they receive their commission and the company requests them to return it when the contract cancellation. To some extent, PPLS should let their associates well-understanding the commission system.

2. Base on the post-1995 commission formula and information in the case on pricing and commission rates, calculate the cash inflows for premiums and cash outflows for commissions for years 1 to 3 that would arise from the sign-up of 1000 new members at the beginning of year 1. Assume that: (a) actual member renewal rates are 75% for both years 2 and 3, and (b) 25% of recoverable commission advances in each of years 2 and 3 are expected to prove uncollectible.


Similar Documents

Free Essay

Legal Conflict of Interest Case Study

...First assignment: The case study about conflict of Interest The relationship of this case is as below: Also, it is important to knowing that: 1. The McHugh family doesn’t know that Donald Rosenthal operated a business brokerage business, and the business now has conflicts of interest towards the McHugh family. 2. The equipment of Silver’s Gym was fully depreciated and the plant was in need of costly repairs, and a brand new Johnny Z’s Gym opened up on nearby, lured over 50% of the prior membership of Silvers’ Gym away. All in all, that means buying Silver’s Gym for $600,000 is really a bad mistake for the unknowledgeable McHugh family. Questions for Discussion & Analysis 1. What are the ethical considerations involved for Donald Rosenthal, his business brokerage firm and his law firm? Donald Rosenthal is the stakeholder of Arnold, Quisling & Brutus, and at the same time, Donald Rosenthal also operates a business brokerage firm as a stakeholder. When there is a potential conflict of interest on those two entities, Donald Rosenthal will face to a dilemma to make business decisions. This dilemma will possibly affect an individual’s actions or decisions, result in lack of independence, objectivity and unethical behavior. As mention in this case, Donald Rosenthal fail to act integrity, loyalty, prudence and care to the asset management of McHugh, make unsuitable investment decision to achieve his own profit. Donald Rosenthal’s business brokerage firm......

Words: 807 - Pages: 4

Premium Essay

Individual Case Study 1

...Priscilla Rivera Morphew Bus 3533 Individual Case Study One 1. I searched San Diego, CA for a major city because my boyfriend is a marine in the making. He is in boot camp at the moment and loves what he does or what he is going to do for years to come. The default price on the picture was $26.00. 2. Getty images’ business model takes advantage of the opportunities created by IT because it refers to the products. In a way, I see it as it can help sell a photo and at the same time encourage the person who is buying it to try what they see in other photos. For example, I was not planning to go to San Diego, California because I have never been on a plane, but looking at pictures and seeing how beautiful it probably is makes me want to go there. 3. In my opinion, Getty Images’ marginal cost isn’t sustainable because it doesn’t seem like people would buy one item in a large quantity. Getty Images’ prices are sustainable because if not then the business would go nowhere. Its key to continued success is being able to sell and at the bottom of most photos it lets you have an option to look at more pictures before getting a price. It gives the customer more of an option than before. 4. Getty Images’ competitive strategy is being the customer more options before settling on one photo. If you click on more photos from the same photographer then it will have options to look at more by selecting what you would like to see. 5. Getty Images’ use information systems...

Words: 626 - Pages: 3

Premium Essay

Customer Service Case Study

...Case Study Internal Customer Attitudes Student: Date of Submission: Lecturer: Course: Customer Service Management Case Study Internal Customer Attitudes As products and services of various competing interests become increasingly equal in terms of price and quality, organisations have realized that ultimately the deciding factor in increasing or maintaining loyal customers is the commitment of an organisation to customer service strategies such as Total Quality Management (TQM). Dr Karl Albrecht and Ron Zemke have suggested in their research that, “the way employees feel is ultimately the way your customers will feel...” This case study explores the impact that an organisations customer service strategy has on the attitudes of its internal customers as well as how this dynamic ultimately allows the organisation to respond to the external customer’s wants, needs, and expectations. In analysis of the given case study we are confronted with Pam, a low level employee with limited responsibilities, a relatively small area of influence within the organisational structure of the business, and no actual physical contact with the external customers. Given the extremely limited contact that Pam has with external customers it might be assumed that customer service is an area within the organisation that she has no involvement or necessity to be involved. The problems of this assumption are readily evident in that Pam and the organisation have only......

Words: 1483 - Pages: 6

Free Essay

Individual Case Study

...Individual Case Study Database Patient Profile D.K. is 78 year old female who is quite pleasant. D.K. was admitted into Healthsouth on November 3, 2008. D.K.’s admitting diagnoses are Debility, Rheumatoid Arthritis, Triple Arthrodesis on the right hind foot, GERD, Constipation, Hypertension, and Osteoporosis. I was the student nurse assigned to care for D.K. on clinical day November 10, 2008. Communication D.K.’s primary language is English, her speech is within normal limits and she had no difficulty communicating. The therapeutic communication techniques I used in communicating with the client were touch, eye contact, and open ended questions. The touch communication technique was very effective because it showed the client compassion towards the vulnerability the client was experiencing in the hospital. The client had excoriated skin located on her pubis, the primary nurse wanted the client to leave her undergarments off in order to let the skin to heal through air. The client was extremely vulnerable and a simple touch to the client’s hand gave the client a sense of compassion. I also used eye contact, maintaining eye-contact during conversation shows respect and willingness to listen. (Potter, P.A. & Perry, A.G., 2009, p. 345). This technique gave the client a feeling of comfort that someone was listening to her which prompted the to client open up and spoke to me about her life and her family. Using eye-contact with the client gave her a sense of trust in......

Words: 2275 - Pages: 10

Premium Essay

Kelly Services Case Study

...Kelly Services Inc This case is really focusing on the issue of a company that needs to consider taking on debt. Kelly Services Inc. is going through a period were they are going through some major expansion. With major expansion needs the urge to find investors. When you find investors you need to take on debt, the good thing about debt is you are able to generate profit without having to put a dollar down. So if the debt increases, yes he will be leveraged, but through the company leveraging it gives it the opportunity to generate more of a return in the long run. It says the pay out ratio is 28 percent. For the cases of Olsten and Volt, you can see that Olsten has no debt. Having no debt means the returns you are going to receive are going to be a lot lower For instance Olsten has 0 debt financing and as you can see there returns are the lowest of the three companies. On the other hand Kelly also has 0 debt but there forecasting for growth is a lot lower then Volt the reason being because they do not have the financing to take on investments that can grow their company in the future. On the other hand when you look into Volt’s statements they have the highest debt with still good net worth, but it has the highest level of growth for future advancement. So what this shows is a company that has the highest leverage won’t only have a good return on investment it will also show a favorable path for growth within the future. Another interesting thing to look at is the......

Words: 517 - Pages: 3

Free Essay

It 242 Individual Voip Case Study

...Individual Assignment: VoIP Case Study IT-242 Instructor: For this assignment I found one of the markets leading VoIP, IP and legacy systems wholesaler distributer and integrator Metaswitch- Metaswitch has the ability to bring together legacy internal communications systems alongside new VoIP technologies that allow huge amounts of business to be generated and grown upon for carriers and communication service providers. For this case study I chose a company that is based in the state of New Mexico Plateau Wireless- , with the case study of their integration with Metadata software and technologies- . The need for Plateau to grow into offering more services is the real reason for them to take their legacy PBX system and merge it and grow it into a hybrid system that is more application and software based with VoIP. Plateau services over 13,000 hard lines for clients as well as moving into wireless communications and being the first to bring FTTH to New Mexico residents (which they don’t have for my area =(). Plateau was sold on Metaswitchs technology which allowed a cheap way to setup the companies growing customer base with the seamless integration of the Metadata soft switch and its ability to adapt and grow to Plateaus Fiber, Wireless and landline needs. Of course being that the basis of the softswitch is for VoIP,......

Words: 379 - Pages: 2

Free Essay

Legal Case Study

...Legal Case Study This study is about a 41 year old woman whose name is Terri Schiavo. She was in a persistent vegetative state for 15 years with a brain injury before she died on March 31, 2005. This paper discusses her 15 year ordeal, the effects of it on her husband and family, Terri’s right to die, and the importance of end of life choices. We discuss the ethical and legal issues involved in the decision making of this case. Her husband and family disagreed on how to handle her situation, whether or not to remove her feeding tube. Even though their Terri was in both of their best interest, they could not agree on, would removing the feeding tube be killing her or letting her die? Ethical Importance Terri had left no written instructions as to what her wishes might be if she were no longer able to make her own medical decisions. The only thing that the court and her family had to go on was what her husband and family remembered her saying in conversation over the years. The memories of her husband and family were very different. In the beginning of this ordeal they both agreed that everything should be done for Terri’s survival because at that time there was hope. After a while, when Terri did not appear to be changing, or getting better, her husband believed that the quality of life that Terri had was not the quality that she would have wanted had she been able to voice her opinion. “Michael Schiavo said his wife had said that she would never want to be...

Words: 1209 - Pages: 5

Premium Essay

Individual Psychology Case Study

...Running head: INDIVIDUAL PSYCHOLOGY CASE STUDY 1 Individual Psychology Case Study of Tyler Marks A Conceptualization and Treatment Plan Lori Masters Liberty University INDIVIDUAL PSYCHOLOGY CASE STUDY 2 Abstract Key components of Alfred Adler’s Individual Psychology Theory are presented and applied to a case study and treatment plan for an adolescent boy. Individual Psychology therapy techniques are utilized to help the adolescent develop insight into his struggles and assist him in developing strategies for change to increase his interest in being a part of his family and society. Credibility of Adler’s theory, from a Christian perspective, is discussed. Conclusions are drawn as to the effectiveness of this theory in assisting the adolescent boy in coming to terms with, and changing his negative behaviors, so that he can live more harmoniously with his family following the divorce of his parents. Keywords: strive for perfection, ‘lifestyle’, significance, sense of community, communal life, social interest, love, private logic, birth order, masculine protest, ‘basic tasks’, tasks of life’, movement, faulty logic, faulty goals, faulty ‘lifestyle’, goals, social contribution, ‘acting out’. Individual Psychology Client’s Presenting Concerns Tyler Marks is an 11year old Caucasian boy. He came to counseling at the request of his parents to address problem behaviors that are affecting his relationships at home and in school. ......

Words: 2801 - Pages: 12

Premium Essay

Human Services Professional Case Study

...Human Services Professional Case Study BSHS 355 September 16, 2014 Human Services Professional Case Study In this paper, the role of a social worker will be addressed. A Human Service professional has, in its hands, the responsibilities in the life of the clients and families they meet. The tremendous and arduous responsibilities they take on include, but are not limited to, the well-being and care of people and their communities. Such roles can be helping others manage the care of a family member, assisting individuals experiencing problems with family relations and conflicts, dealing with changes that come with growing old, aiding those suffering mental illness and or those individuals struggling with addictions. Briefly put, the field of Human Services requires that professionals become part of the safety net in society and empower individuals to make a positive impact in their personal life. In the case study of “Real Life Human Services Work”, Francine Licate, C.S.W. explains, in detail, her responsibility as a licensed clinical social worker and director of Social Services in a skilled nursing facility. The social worker in the case study displays characteristics of an effective helper. An effective helper has accurate empathy for her clients (O'Hagan, 2007). The helping relationship begins with the development of trust and empathy and the understanding of the clients’ pain. Compassion and understanding assist the social worker to identify with a......

Words: 820 - Pages: 4

Premium Essay

Individual Case Study: Clocky

...Akhil Jaura Professor Ambar Machfoedy June 25th 2014 Intro to Marketing Individual Case Study: Clocky Recommend a market positioning strategy for Clocky. Support/Justify your recommendations Creating an effective market position strategy requires a three-pronged method: segmentation, targeting and positioning. It is imperative to break down the market into the potential consumers of the product. In the case study we saw that Nanda created a questionnaire to glean more information from customers. This questionnaire along with reactions to the product when viewed on Good Morning America showed widely divergent reactions that Clocky engendered. Thus Nanda was able to split her consumers into two market segments: the need market and the fun market. The approach to marketing Clocky in these two markets would have to be different, as one included people ranging from lazy to narcoleptic, and the other a group of people that would simply enjoy a new, effective product that helped them get an early start to their day. Initially, one would believe that the fun market would be seemingly easier to market to, as Clocky could be shown as the cool new gadget in the market that everyone should have. This may have been the segment I would have based my market positioning strategy on had it not been so easy for Clocky to turn into a fad item. Because these people did not need Clocky they could easily get over the initial craze, or switch to other cheap copies once the product......

Words: 2249 - Pages: 9

Free Essay

Individual Case Study

...Individual Case Study Organizational Behaviour - L51 Instructor: Dr.Bader Al-Esmael Presented by: Dana AL-Zubaidi 201106564 Due 25th of December 2014 Analysis Maryam Qureshi case is one of the cases that show the role of “haraam” practices on behaviour and performance of employees. Maryam is a customer support specialist in the People’s Services inc, a very successful organization with high qualified employees and a reputation that is praised by the public. When Maryam firstly joined the company, she was a productive employee with high performance evaluations continuously, but suddenly, at some point, her performance started to be weak and her efficiency was decreasing. She acted in a very mad manner and many negative attitudes have been observed by her supervisor Haleema such as being late, taking long breaks for lunch, and her evaluations generally started to fall. Haleema decided to meet up with the boss; Nikhat, to discuss Maryam’s situation and try to come up with evidences about what are the major factors that resulted in Maryams attitude through the first year period she spent in the company. Her attitude and performance were like in an elevator, many ups and downs, and all was shown in the performance evaluations. Maryam received her first written disciplinary notice regarding her attendance and punctuality for January and February, she claimed that she had some problems at home, as her co-workers expected as well. After the first notice, Maryam got back...

Words: 1027 - Pages: 5

Free Essay

Apex Services Inc Case Study

...A. EXECUTIVE SUMMARY I recommend selecting Proposal 2's client/server model for APEX Services Inc.'s (ASI) client case management software. The proposed system is best suited for achieving competitive advantage via an agile information systems architecture. Before implementing the selected proposal, feasibility analysis should be performed, and detailed system design documents and implementation plans need to be developed. Post-system review should be conducted to evaluate the effectiveness of the new system at enabling ASI's goals. B. CURRENT SITUATION APEX Services Inc. is a business in the midst of change. Your company has succeeded in managing 29 group homes, but is now expanding into a new market, with plans for rapid growth in the prison management sector. The recommendations I make will be both to meet the company's information system needs in both the short term, and the long term. The long term goal of ASI is to gain a competitive advantage over business rivals, and thereby grow market share and profitability. For ASI, the way to achieve that goal is to develop agile information systems that can rapidly adapt to novel operating environments, as well as fluidly scale to meet the needs of additional contracts. Each managed site will have unique requirements, and ASI's information systems must be able to meet the requirements of each site in a timely, cost-effective fashion. ASI's goals are best served by Proposal 2's client/server model. This model has......

Words: 2055 - Pages: 9

Free Essay

Best Financial Services Case Study

...S w BEST FINANCIAL SERVICES INC. Ian Dunn wrote this case under the supervision of Elizabeth M.A. Grasby solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. Richard Ivey School of Business Foundation prohibits any form of reproduction, storage or transmission without its written permission. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Richard Ivey School of Business Foundation, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail Copyright © 2009, Richard Ivey School of Business Foundation Version: (A) 2010-05-18 It was January 20, 2008, and Linda Best, founder and sole shareholder of Best Financial Services Inc. (Best Financial), had just finished her final client meeting of the day. The meeting was with one of her top clients, Gerald Young, who had informed her that he would no longer be using Best Financial since he was moving his assets to one of Best’s competitors. The loss forced Best to think about the future direction of her company. Without Young’s business, Best Financial would struggle to exceed the......

Words: 5771 - Pages: 24

Premium Essay

Legal Case Study Negligence

...Karen may have an action against ABBBW for her broken arm. The occupier-occupant relationship is an established duty case. The facts also clearly establish breach by stating that ABBBW had ‘carelessly forgotten to put up a sign’. Finally, causation is clear from the statement that Karen tripped ‘due to this instability’. The only issue which must be addressed is whether the legislative presumption of contributory negligence is applicable to Karen. Contributory negligence Section 95(1) of the Civil Law (Wrongs) Act (CLWA) states that contributory negligence will be presumed if the injured person was intoxicated at the time of the accident. It is noted that Karen enters the waterhole after consuming a litre of wine. Although other factors which influence the effects of alcohol are not mentioned, such as Karen’s body mass, the large quantity of wine consumed means that ABBBW would probably not have a problem establishing intoxication. However, Karen could rebut this presumption by referring to s 95(2)(a), which notes that contributory negligence will not be assumed if the plaintiff can prove on the balance of probabilities that his or her intoxication did not contribute to the accident. The facts simply state that Karen lost her balance ‘due to the instability’ of the waterhole and no indication is given that her intoxication made the accident more likely. Without evidence to the contrary, Karen would likely recover in full for her broken arm. Karen v ABBBW......

Words: 2901 - Pages: 12

Premium Essay

Legal Case Study

...under pressure to resign (WRS Centre, 2009). Mel should take her case in front of the federal court as the unlawful acts all fall under the Federal Legislation; under the Sex Discrimination Act 1984. The first step Mel should take is to lodge a form to the Australian Human Rights Commission, either by email, online or by phone. After having the complaint reviewed the commission will decide whether the complaint is suitable for the parties to recon ciliate or not. Assuming if the parties do not agree reconciliation then the complaint is brought to the attention of the Federal Court of Australia. Issue: Whether Widgets & Gadgets discriminated against Mel Alcholy on the grounds of her pregnancy by changing her employment conditions which of disadvantaged her and additionally whether Mel was pressured into reducing her working hours and changing from fulltime employment to part time employment. Law: The following law applies to Mel’s case: * Sex Discrimination Act 1984, section 7, Discrimination on the ground of pregnancy or potential pregnancy (Austlii, 2012); with reference to case Sheaves V AAPT 2006. Furthermore Sex discrimination Act 1984, Section 7- 1 paragraph B states: a person discriminates against a woman on the ground of the aggrieved woman’s pregnancy because of a characteristic that appertains generally to women who are pregnant or potentially pregnant (Austlii, 2012), with reference to case Librizzi V Flower Power PTY LTD 2000. Section 14 - 2: it is......

Words: 1707 - Pages: 7