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Facility Management

In: Business and Management

Submitted By biyogojosh
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Facility Management

Facility Management Facility management (FM) as an interdisciplinary field that is devoted to the coordination of space, people, infrastructure and the organisation aim at providing professional specialised services to the other units in the organisation. Facility management can be summarised as creation of the optimal environment for the organization's primary functions by taking an integrated view of the customer infrastructure that is used to deliver satisfaction to the customers. Facility management has developed to become a thriving business sector and a professional discipline in many countries (Zeithaml, Bitner & Gremler, 2009). The facility management has therefore become significant to various organisations and important in increasing the customer satisfaction with the management of supporting services. When it is well managed, it enables the business to function in a very effective and efficient manner by adding real value to the core business. Facility management has been elevated and is seen as being of strategic importance to the organisation by contributing to the business success or giving the business competitive advantage in the marketplace.
The process of Aligning organisations Units When there is effective alignment between the facility management and the different actors in the primary process, the facility services provided will provide real value to the organisation's core business (Lexi &Joanna, 2009). However, the provision of satisfying facility management has been made complex in the recent times, since the range of services covered has not only increased, but also the facility management has moved into providing some core operational functions of the client organisations (Winterbottom & Wilkins, 2009). The process of ensuring that there is satisfying facility services needs the providers of…...

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