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Herzberg Theory Report

In: Business and Management

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Herzberg's Theory of Motivation

The motivation of employees is important to organizations since it is one of several factors that significantly affect the productivity of employees.

Raising the level of motivation increases profitability through greater creativity and commitment in employees.

Herzberg's Two Factor Theory, also known as the Motivation-Hygiene Theory, was derived from a study designed to test the concept that people have two sets of needs:
1. Their needs as animals to avoid pain
2. Their needs as humans to grow psychologically

Herzberg's Study

There are two hundred engineers and accountants in Pittsburgh were interviewed.
To test the hypothesis, engineers and accountants were interviewed to assess events that led to significant changes in their job attitudes and to determine the factors that caused those changes.
Herzberg's study consisted of a series of interviews that sought to elicit responses to the questions:

(1) Recall a time when you felt exceptionally good about your job. Why did you feel that way about the job? Did this feeling affect your job performance in any way? Did this feeling have an impact on your personal relationships or your well- being?

(2) Recall a time on the job that resulted in negative feelings? Describe the sequence of events that resulted in these negative feelings.


It appeared, from the research, that the things making people happy on the job and those making them unhappy had two separate themes. a. Hygiene factors- Hygiene factors are those job factors which are essential for existence of motivation at workplace. These do not lead to positive satisfaction for long-term. But if these factors are absent / if these factors are non-existent at workplace, then they lead to dissatisfaction. b. Motivational factors- According to Herzberg, the hygiene factors cannot be…...

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