How to Satisfy the Unsatified Worker

In: Business and Management

Submitted By itsjustme1979
Words 3052
Pages 13
Comcast: How to Satisfy the Unsatisfied Worker

Comcast Corporation is a publicly traded global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is the nation's largest video, high speed internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. Comcast headquarters is in Philadelphia. Comcast applies the latest innovation and technology to entertain, inform and connect people in new ways. As a company uniquely positioned to inform, empower, and inspire, Comcast embraces the opportunity to create conversation and mobilize action. They believe it's not just about moving the business forward; it's about moving people forward. Comcast has gone through many organizational changes and acquisitions like many global companies.

Employees in the call centers feel that with all the changes made the company has lost sight of the employees’ wants and needs. Comcast has a great health benefits package, free cable service, employee engagement activities, incentives, perks and discounts with other companies, and a great financial benefits package. However employees are still unsatisfied because of the things they used to have such as Christmas parties, Christmas bonus, bigger productivity bonuses and a more laid back atmosphere. Employees in the billing department use to receive comp time off and received higher commissions. The Chicago Division Billing call center employees don’t feel that the company gets the input of the employees affected by these changes. With the change of these policies things they used to get commission on they no longer receive. Comcast has gone through a lot of budget cuts and their salaries compared to other companies in their market are much lower.

I work as a supervisor in the Chicagoland…...

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