Human Service Manager Exercise Reinforce, Refer, and Release

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| Human Service Manager Exercise Reinforce, Refer, and Release | University of Phoenix | | BSHS 322Brian LannJocelyn Besse | 8/30/2010 |

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Scenario #1

Family Support Services Center

Staff Member: Tom Martin

1. Demographics

a. Age: 32 b. Gender: Male c. Marital Status: Divorced d. Race/ethnicity: Caucasian e. Years with Agency: 4

2. Staff Member History and Current Assessment

f. Employed as an individual counselor for adult clients. g. Considered an adequate but not outstanding counselor. h. Two previous client complaints that could not be substantiated. i. A review of Tom’s previous case files shows four female clients who terminated counseling with no explanation. j. Female client of Tom has informed supervisor that he had made inappropriate sexual comments, bought her presents, had one out-of-office ‘date’, and implied that he could help get custody of her children back from protective service with a favorable treatment report. k. Tom initially denied these accusations when they were presented to him but does admit that he is attracted to client.

Recommendation: ___Refer__________________ Strategies:

In order to effectively resolve this situation and incorporate evasive action of future issues, each party needs to communicate openly and effectively. The clinician should be non-judgmental in their tone and body language. Tom must resist the urge to be defensive and listen to the advice and recommendation of his organization. Two extremely sensitive issues are present innocence and reputation. Tom wants to be validated that the accusations are not true, and is fearful of losing his job. The organization is fearful that keeping Tom could reflect badly on the organization and build a reputation as having…...

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