Premium Essay

Job Task Analyze

In: Business and Management

Submitted By edanigdeli
Words 1090
Pages 5
Locate several job descriptions that apply to the position you have selected from the list.

I will choose an entry-level job in a customer service call center. This entree level job will

be a bank call center customer service representative. I will talk about Bank A and Bank B call

center customer service representative. According to task analysis information, I will create Bank

C call center customer center representative.

Compare the common tasks and behavioral objectives contained within the job

descriptions or lists of duties.

Customer service is an organization’s relationship with its customers. Call center

customer service representative communicates with customers by telephone to provide

information about products or services, open and cancel accounts, or obtain details of

complaints. Call center customer service job duties involves meeting the customer’s

expectations, listening to their statements, and solving their problems.

As shown in Appendix the common list of duties of Bank A and Bank B call center

customer service representative, the duties involve customer satisfaction and problem solving.

If we compare the common tasks of Bank A and Bank B call center representatives, Bank A call

center customer service representatives review insurance policy terms to determine whether a

particular loss is covered by Insurance. Bank B call center customer service representatives are

better to processing loan and mortgage payment options.

Create a customized job / task analysis using the information you have found.

A job analysis is a systematic procedure whereby one identifies the required knowledge,

skills, abilities and competencies are required for the successful performance…...

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