Managing Out in the Public Sector

In: Business and Management

Submitted By Tracy2210
Words 1877
Pages 8
1. Introduction
As part of public sector reform, or new public management, a number of key factors have led to a greater emphasis on establishing, building and sustaining relationships between, within and outside government. The purpose of managing out is to ensure that the public sector develops strong relationships with the external world. This may include groups, organisations or individuals who are users of government services; collectively they are referred to as citizens.

Key Factors
The key factors underpinning public sector reform include, but are not limited to the following:-
- Demand by the public for improved quality of service and improved service delivery. This may also include customisation of services so they are relevant to the individual, community or organisation;
- Changes in public policy or direction which includes stakeholder engagement that ensures benefits realisation where the end-user receives the benefits of the project. The New South Wales (NSW) Department of Finance and Services (2011, p. 27), states benefits realisation is “measurable improvement resulting from an outcome which is perceived as an advantage by a stakeholder”;
- Requirements for transparency and accountability because of the application of information and communication technologies (ICT) in governance systems and processes. Riley (2002), refers to this concept as e-governance (see Figure 1);
- Increased emphasis on partnerships to meet pressures of globalisation and ensure that there is a joint vision and cost savings (Briggs 2006 and MacDermott 2008);
- A shift in political discourse to ‘the Third Way’ (Rose 2001). This can be described as the middle path between market competition and government intervention. The Third Way not only supports the growth, free enterprise and wealth formation philosophy of right-wing liberal politics;

2.…...

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