Michael Hammer Summary

In: Computers and Technology

Submitted By chopx2
Words 1554
Pages 7
Michael Hammer’s “Reengineering Work: Don’t Automate, Obliterate” is an article on the problems and some solutions businesses used to overcome their issues of wasting time and money on inadequate operation processes. As businesses grow, the operation processes grow as well and the way the process is handled needs to change to accommodate the growth to be more efficient. If you just add more the current process without considering a new way to handle the process, you end up with a larger problem then you began with. What Hammer is trying to get across is that instead of adding to current processes, you need to eliminate them all together and create a new design for the process. This new design depending on the purpose of the business is to create a goal of having minimal wasted time and resources. This in turn eliminates chances to have failures. However, for a business to totally throw out their current process to start a new one, is not only challenging but also frowned upon by employees because most people not only do not like change but it could also eliminate their position in the company. Wasting time and money on inadequate operation processes, costs companies thousands of dollars and lots of time. If a company is having several jobs doing the same thing or having to reenter the same information, it becomes redundant and wasteful. The more efficient way to handle a situation like this is to make a centralized database that holds the information one person inputs and the rest of the stages of the process can recall this information instead of rekeying it. Another wasteful situation is having workers wait on decisions from supervisors when the supervisor is not closely related to the work being processed. For instance, an employee at a restaurant is always grabbing produce from their storage, and notices they are out of tomatoes. Instead of just…...

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