Motivation in the Workforce

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Submitted By junemaier499
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The hotel industry has become a very competitive sector where employees play a crucial role right from the time when a customer checks in, during the customers stay and when a customer checks out. How employees treat the customer during all these phases not only determines whether the customer visits again, but also determines whether the customer recommends the hotel to friends, relatives, business associates and acquaintances, thereby affecting the hotels future revenues. It is therefore crucial to have employees who are motivated to serve customers the best they can at all time.
Human motivation is so complex and so important, successful management development for the next century must include theoretical and practical education about the types of motivation, their sources, their effects on performance, and their susceptibility to various influences. Employees are the company’ best assets. If employees are not as motivated, it will have a tremendous effect on productivity. The organization’s overall efficiency will decline by unmotivated employees

a labor-intensive and service-oriented
“The Hotel Industry is experiencing employee shortage and all employees need to be treated with the same care and diligence as the most precious of resources. An engaged and satisfied workforce will provide the competitive advantage needed to survive the full effects of the developing demographic shift”
“The motivators in Herzberg’s theory are associated with a long lasting positive effect in job performance, satisfaction and motivation.

“The social needs have greater implications on work. Minimizing the value of social interaction weakens the social support system and leads to a higher level of burnout (
“Unstable working conditions, centralized management, nil participation in decision making process, no recognition, centralized management and neglection of self…...

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