Ntuc Case Study

In: Computers and Technology

Submitted By elhamraoui
Words 1242
Pages 5
Modernization of NTUC Income
NTUC Income (Income), one of Singapore's largest insurers, has over 1.8 million policy holders with total assets of S$21.3 billion. The insurer employs about 3,400 insurance advisors and 1,200 office staff, with the majority located across an eight-branch network. On June 1, 2003, Income succeeded in the migration of its legacy insurance systems to a digital web-based system. The Herculean task required not only the upgrading of hardware and applications, it also required Income to streamline its decade-old business processes and IT practices.
Up until a few years ago, Income's insurance processes were very tedious and paper-based. The entire insurance process started with customers meeting an agent, filling in forms and submitting documents. The agent would then submit the forms at branches, from where they were sent by couriers to the Office Services department. The collection schedule could introduce delays of two to three days. Office Services would log documents, sort them, and then send them to departments for underwriting. Proposals were allocated to underwriting staff, mostly randomly. Accepted proposals were sent for printing at the Computer Services department and then redistributed. For storage, all original documents were packed and sent to warehouses where, over two to three days, a total of seven staff would log and store the documents. In all, paper policies comprising 45 million documents were stored in over 16,000 cartons at three warehouses. Whenever a document needed to be retrieved, it would take about two days to locate and ship it by courier. Refiling would again take about two days.
In 2002, despite periodic investments to upgrade the HP 3000 mainframe that hosted the core insurance applications as well as the accounting and management information* systems, it still frequently broke down. According…...

Similar Documents

Case Study

...University of Phoenix Material Case Study Analysis Paper Prepare a 1,400 to 1,750-word case study analysis paper based on the University of Phoenix Material, “Case Study for Student Analysis,” located in Week Two of the COMM/215 page. Below is a detailed description explaining how to prepare a case study analysis paper. _____________________________________________________________________________ Typically written in narrative form, a case sets forth, in a factual manner, the events and organizational circumstances surrounding a particular managerial situation. Placing the reader at the scene of the action, the real events presented provide an opportunity to help evaluate alternative courses of action. Case analysis is used in academics to help you demonstrate your ability to evaluate situations critically, to apply concepts you have learned in a class, to solve problems, and to communicate your findings and conclusions. The purpose of this exercise is to introduce you to case studies and the analysis process, and to a proper format for writing the case study analysis report. Try not to worry about trying to find the "right answer" to a case. Usually, there is no single right answer. Most cases are intentionally ambiguous and can be viewed from many different perspectives. Several feasible solutions are usually available to any give case. The best solution is the one you can best support with thoughtful analysis, logical arguments, and substantiating evidence from......

Words: 539 - Pages: 3

Case Study Case Study Case Study

...This case study is an excellent example of how different types of parties can be brought together in a large scale transaction and how the original energy of those early meetings can be lost over time. I imagine that when Anthony Athanas was purchasing those old piers back in the 1960s many, if not all, of his colleagues, friends, and family members told him that he was off his rocker. I’m sure Athanas was looking at this land as his family’s ticket to financial prosperity and somewhat of a legacy that he could leave to his descendants for years and years to come. One of the items I wish the case would have divulged is the amount of money that Athanas had invested in the properties. For me this information would have given an insight to his net worth and how much he had riding on this investment. I assume it was substantial given his actions later in the process. Twenty years later Athanas’ dreams came true and all those naysayers were more than likely green with envy. The amount of pride Athanas’ had in his investment at that moment had to have been insurmountable. Being approached by a big time real estate development company and their extremely wealthy client, Hyatt Corporation, must have made Athanas feel larger than life and made him feel like something he isn’t, which is a developer himself. The case doesn’t give much insight into whether Athanas had any representation or anyone consulting him throughout the process. From the beginning, I saw this as matchup...

Words: 1190 - Pages: 5

Case Study

...Select a case study from the University of Phoenix Material: Young and Middle Adulthood Case Studies located on the student website. Write a 700- to 1,050-word paper describing the influence the experiences have made on the person’s development. Address the following in your paper: Discuss the family, social, and intimate relationships of the person in the case study. Identify any role changes that have occurred. Explain the immediate and future effect of healthy or unhealthy habits practiced by this person. Include at least two peer-reviewed resources. Format your paper consistent with APA guidelines. University of Phoenix Material Young and Middle Adulthood Case Studies Read the following case studies in order to complete the Week Three Individual Assignment. Case Study 1: Jackson Jackson is a 25-year old male who has recently been admitted to a substance abuse program in Chicago, Illinois. He has been arrested several times for possession of a controlled substance but has not served any time in jail. He grew up in a single-parent household with his mother, Tina. Tina, 45, is employed as a high school teacher; his biological father is not involved in his life. Tina’s boyfriend, Michael, often attempts to serve as a father figure to Jackson. Jackson went to college immediately after high school, focused on a degree in chemistry. In high school, he was a good student who earned A’s and B’s in most courses. After a car accident, a slight head......

Words: 414 - Pages: 2

Case Study

...A Case Study by any Other Name Cathy Foster Liberty University   A Case Study by any other Name Researchers have different methods of observing their subjects. Among the most popular is the case study. Case studies are used a lot in psychology and one of the most famous psychologists that used case studies to detail the private lives of his patients was Sigmund Freud. What is a Case Study? “A case study is an observational method that provides a description of an individual” (Cozby & Bates, 2012). During a case study the individual is usually a person however that’s not always the situation. The case study can also be a setting, which can include a school, business, or neighborhood. A naturalistic observational study can sometimes be called a case study and these two studies can overlap (Cozby & Bates, 2012). Researchers report information from the individual or other situation, which is from a “real-life context and is in a truthful and unbiased manner” (Amerson, 2011). What are some Reasons for Using a Case Study Approach? There are different types of case studies. One reason to use a case study is when a researcher needs to explain the life of an individual. When an important historical figure’s life needs explaining this is called psychobiography (Cozby & Bates, 2012). The case study approach help answer the “how”, “what”, and “why” questions (Crowe, 2011). What are Some Advantages and Disadvantages to the Case Study Approach? Some......

Words: 548 - Pages: 3

Case Study

...The Case Study Approach Linda P. Williams Liberty University Online Author Note Linda P. Williams, Department of Psychology, Liberty University Online Correspondence concerning this article should be addressed to Linda P. Williams, Department of Psychology, Liberty University Online, 1971 University Blvd, Lynchburg, VA 24515, E-mail: lwilliams91@liberty.edu The Case Study Approach Introduction At some point during the pursuit of a degree psychology, the time comes when a student must learn various research techniques. One of the many approaches is case study, which this paper will focus on. Areas of discussion include reasons for using a case study, advantages/disadvantages to the approach, and ways acquire information to perform a case study. The essence of a case study A case study is used to offer a mental accounting of a person, school, neighborhood, business, or group of individuals over the course of time, way of research. It is sometimes referred to as naturalistic observation, but does not always follow the same protocol. Mental accounting is done by means of observation of various behavior or mind sets operating in their natural environment. This is noteworthy, especially when participants have a distinct disorder worthy of being studied to further the cause of research and development. Depending on the purpose of the investigation, the case study may present the individual’s history, symptoms, characteristic behaviors, reactions to......

Words: 671 - Pages: 3

Ntuc Income

...NTUC Income Case study prepared by Dr. Larry Stapleton © 2015 NTUC Income is one of Singapore's largest insurers in a very competitive market of close to 50 insurers. Consequently, they believe that they must keep costs low, minimise wastage while maintaining a high levels of service. With low expense ratio they try to keep insurance premiums competitive, or, alternatively, provide a better return for policyholders' invested in savings schemes at the insurer. In 2013 98% of surpluses went to policyholders, compared to an industry standard of 90%. NTUC is a cooperative firm and so they make a virtue of their culture as having a “cooperative DNA” which puts “People before Profits”. However, studies have shown that whilst cooperatives are strong in traditional values of stability, honesty and caring for customers they are not always strong in new dynamic values such as being active, energetic and contemporary, essential attributes for cooperatives and mutuals to compete and succeed. History of IT Infrastructure Development at NTUC On June 1, 2003, Income succeeded in the migration of its legacy insurance systems to a digital web-based system. The Herculean task required not only the upgrading of hardware and applications, it also required Income to streamline its decade-old business processes and IT practices. Income's insurance processes had become very tedious and were entirely paper-based. The total insurance process started with customers meeting an agent, filling in forms......

Words: 2287 - Pages: 10

Case Study

...102 Part On e Organization s, Manag ement, and the Networked Enterprise Modernization of NTUC Income CASE STUDY TUC In com e (Incom e ), one of Singapore's la rgest insure rs, has over 1.8 million policy hold ers with total asse ts of S$21.3 billion . T h e insurer e mploys about 3,400 insurance advi sors a nd 1,200 oHke staff, with the majority located across a n e ight­ hranch n etwork. On Jun e 1, 2003, Income suc­ ceeded in the migration of its le gacy insura nce sys­ tems to a di gital web-based system. The Hercul ea n task required not only the upgrading of ha rdwa re and applications, it also req uired In come to stream­ line its decade-old business pro cesses a nd IT prac­ tices. Up until a few rea rs ago, Income's insuran ce processes we re ver tedious and paper-hased. The e ntire in surance proces started with custome rs mee ting an agent, fillin g in forms a nd submitting do cuments. The agent would the n submit th e forms a l branches, from where th ey were se nt by couriers to th e Offi Cf, Services department. The co ll ec tion schedule co uld introdu ce delays of two to three days . Offi ce Servi ces would log documents, sort them, a nd then send th e m to departments for und erwriting. Proposals wef(~ allocate d to unde r­ w riting staff, mostly randomly . Accepted proposals we re sent for printing at the Computer Services de partm e nt and th e n redistribu te d. For storage, all original do cum e nts were packed an d......

Words: 1150 - Pages: 5

Modernization of Ntuc Income Case Study

...[pic] Modernization of NTUC Income Case Study Major :Business Administration Grade :2013 Name :Xia Yi’nan ID Number :201311033030 Contents Contents............................................................................... 1 1.The problems.......................................................................2 1.1The problems faced by Income in this case.....................2 1.2How were the resolved by the new digital systems?.......2 2.Before migrating to the fully digital system..........................3 2.1The information systems.................. .............................3 2.2Business process............................................................3 3.After migrating to the fully digital system...........................4 3.1 Information Systems.....................................................4 3.2 IT infrastructure ............................................................4 4.The benefits that Income reap from the new system............4 5.How well is Income prepared for the future?.......................5 1. The problems 1The problems faced by Income in this case: Processes were vary tedious and paper based. Despite periodic investments to upgrade the HP 3000 mainframe that hosted the core insurance applications as well as the accounting and management information systems, it still frequently broke down. The COBOL programs that were......

Words: 728 - Pages: 3

Case Study

...Case Study Complete Case History The patient in this case study reports being ‘sick with flu’ for 8 days. She has been vomiting, and cannot keep any liquids or food down. She also reports that she has been using antacids to help calm the nausea. After fainting at home, she was taken to the local hospital, severely dehydrated. Upon looking at her arterial blood gas result, it would appear that this patient would be suffering from metabolic alkalosis. This patient’s pH is greater than 7.45 (normal: 7.35-7.45) and her bicarbonate (HCO3) is greater than 26 (normal 22-26). Blood gases indicate that case study patient is suffering from hypochloremic metabolic alkalosis. Focused Assessment The case study patient reports being “sick with flu” for eight days. She reports vomiting several times a day and taking more the recommended dose of antacids. She reports that she fainted today at home and came to the hospital. The case study patient reports that this all started approximately eight days ago. The case study patient also reported taking excess amounts of antacids. Ingesting large amounts of this medication can cause metabolic alkalosis. When antacids are taken in large doses, the ions are unable to bind, and therefor the bicarbonate is reabsorbed and causes alkalosis (Lehne, 2013). Renal and Respiratory systems response Hypochloremic Metabolic alkalosis occurs when there is an acid loss due to prolonged vomiting which causes a decrease in the extracellular...

Words: 289 - Pages: 2

Modernization of Ntuc Income Case Study

...cuts our new product launch time from months to days. It also allows us to support agents, brokers, and customers to do online services easily. I got a fantastic deal: the best system with much lower cost and much shorter implementation time. I have to say that this is a revolution!" Sources: Melanie Liew, Computerworld, July 2004; "NTUC Income of Singapore Successfully Implemented eBaoTech Lifesystem," ebaotech.com, accessed November 2008; Neerja Sethi & D G Allampallai, "NTUC Income of Singapore (A): Re-architect- ing Legacy Systems," asiacase.com, October 2005 CASE STUDY QUESTIONS 1. What were the problems faced by Income in this case? How were the problems resolved by the new digital system? 2. What types of information systems and business processes were used by Income before migrating to the fully digital system? 3. Describe the information systems and IT infra- structure at Income after migrating to the fully digital system? 4. What benefits did Income reap from the new sys- tem? 5. HOW well is Income prepared for the future? Are the problems described in the case likely to be repeated? • Case contributed by Neerja Sethi and Vijay Sethi, Nanyang Technological University....

Words: 1381 - Pages: 6

Modernization of Ntuc Income Case Study

...“ShopKo and Pamida: Systems Triumph or Tragedy?” An Information Systems Case (Laudon & Laudon, 9th Ed. Website) ShopKo, a regional discount merchandise retail chain headquartered in Green Bay, Wisconsin, has about 140 stores in larger Midwestern cities, and 221 Pamida stores serving rural areas in the Midwest, Mountain, and Pacific Northwest regions. ShopKo focuses on popular higher-margin categories such as casual apparel, health and beauty items, and housewares. Sales totaled $3.18 billion for the fiscal year ending in January 2005, and the company was recently acquired by a private company affiliate of Goldner, Hawn, & Morrison Inc. ShopKo has been an intensive user of applications to improve decision making about inventory levels, sales performance, store layout, and selection of merchandise. One of its most powerful tools has been a system to determine prices and timing of apparel markdowns. Traditionally companies that sell apparel have four product cycles a year, one for each of the seasons. However such companies now face serious competition from companies like Gap that now operate on rapidly changing product cycles, often bringing in new product lines every two to four weeks. One of the growing problems ShopKo had to address was what to do with the excess (or overstocked) merchandise when a cycle ends. At the end of a season (or cycle), companies have faced two problems. One is the need to empty its shelves in time for the arrival of the......

Words: 1777 - Pages: 8

Case Studies

...Case studies Name: Tutor: Course: Institution: Date: Flying to the Auto Bailout on a Private Jet Basic problems In this case study, there is wastage of resources. The CEOs of the nation's three largest automobiles uses private jets to attend the corporate public relations congress. This is wastage of resources since they are using private jets to travel when their companies are struggling to stay afloat. Ignorance is another basic problem evident in this case study. These CEOs are very ignorant. They attend the corporate public relation congress in Washington unprepared and thus appear to know nothing about their problems. The three companies, GM, Ford and Chrysler, lack the concepts of public relations. The main issues American economy is melting down. Most of the workers are losing their jobs since the companies cannot handle many workers anymore. The companies have got inadequate cash. Bankruptcy is another main issue experienced in this case study. The General Motors Company and the Chrysler can no longer pay their debts. Key decisions * According to the case study, the leaders have to come up with a new public relations strategy. * The CEOs should correct any mistakes they have made before such as using private jets to travel. * Introduce innovation in products * The auto industry of the US should promote its products. * Ensure transparency in business operations. SWOT analysis Strengths * Availability of resources for the......

Words: 657 - Pages: 3

Case Study

...ASSIGNMENT GUIDANCE – NRSG258 ASSESSMENT 1: CASE STUDY Dear students here are some guidelines to assist you in writing Assessment 1: Case Study. If, after reading through these, you still have questions please post on the relevant forum. If you are still unsure then please contact your campus specific lecturer to arrange to discuss your assignment. We ask that you bring these guidelines to any meeting and highlight the areas about which you are still unsure. In this case study you do not need an introduction or conclusion for this case study of 1500 WORDS ± 10% due by midnight 8th April Turnitin. Just answer the questions. Turnitin is located in your campus specific block. Although we suggest you do your background reading in the current textbooks for basic information, the case study also requires you to find current literature/research/articles to support your discussion throughout the case study. Do NOT use Better Health Channel, WedMed, dictionaries, encyclopaedias etc. These are NOT suitable academic sources. If you use these you will not meet the criteria for this question and you will lose marks. You must follow the APA referencing format as directed by ACU in your case study and in your reference list. The Library website has examples of how to do this referencing and you can find the correct format at the end of your lectures and tutorials as well as in the free Student Study Guide. This essay should have approximately 10 relevant sources.......

Words: 1111 - Pages: 5

Ntuc Case Study

...  CASE STUDY: Modernization of NTUC Income? 1. What were the problems faced by Income in this case? How were the problems solved by the new digital system? Income’s insurance processes were very tedious and paper-based. This resulted to humongous Income also experienced frequent breakdown of the HP 3000 mainframe which hosted the core insurance applications and the accounting and management information systems. In addition to this, HP 3000 back-up system only allowed restoration to the previous day’s back-up data. Hardware failures caused six days of complete downtime. COBOL programs also encountered frequent breakdowns that halted the systems and caused temporary interruptions. At the same time, development of new products using the COBOL is quite cumbersome and took weeks, even months, to accomplish. They also lost opportunities to cross-sell because transaction processing or policy underwriting was still a batch process and information is not available to agents and advisors in real-time. Through the new digital systems, these problems were addressed. The paper-based insurance processes were replaced by a paperless platform. Under the new system, all documents are scanned and stored on trusted storage devices. Frequent breakdowns were addressed by the high-availability platform. Multiple servers are hosted and connected to more communication lines that are load balanced. The new system also addressed downtimes due to breakdowns by its hot back-up disaster-recovery......

Words: 849 - Pages: 4

Ntuc Case Study

...however, is that Sun is an experienced provider of server, storage, networking, and software technology that is ready to support cloud computing. As the company that coined the phrase “The Network is the Computer™,” we believe that cloud computing is the next generation of network computing. What distinguishes cloud computing from previous models? Boiled down to a phrase, it’s using information technology as a service over the network. We define it as services that are encapsulated, have an API, and are available over the network. This definition encompasses using both compute and storage resources as services. Cloud computing is based on the principle of efficiency above all — efficiency that produces high-level tools for handling 80% of use cases so that applications can be created and deployed at an astonishing rate. Cloud computing can be provided using an enterprise datacenter’s own servers, or it can be provided by a cloud provider that takes all of the capital risk of owning the infrastructure. The illusion is that resources are infinite. While the field is in its infancy, the model is taking the information technology (IT) world by storm. The 2 Introduction to Cloud Computing Architecture Sun Microsystems, Inc. predominant model for cloud computing today is called infrastructure as a service, or IaaS, and because of its prominence, the IaaS model is the focus of the first edition of this white paper. This paper discusses the nature of cloud computing and how it......

Words: 11952 - Pages: 48