Om Preston

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Queen’s University Belfast Queen’s University Management School.

MGT2005

OPERATIONS MANAGEMENT
Semester 2, 2012

“You don’t have to change. . . Survival is not mandatory.” (Professor William E. Deming)

Course Co-ordinator: Dr Yu Xiong

Introduction to Operations Management
Operations Management (OM) is a functional field of management encompassing the design, operation and improvement of the processes and systems employed in the creation and delivery of an organisation's products and services. Essentially, operations management is concerned with explaining how factories and services work. Managing operations well requires both strategic and tactical skills and is critical to every type of organization, for it is only through effective and efficient utilization of resources that an organization can be successful in the long run. A few common threads pervade the material we cover in this course:  First, decision making in operations is highly context dependent. Recognising this is half the battle in managing an operation.  The variety of operational contexts obscures the link between particular operational decisions and overall firm profitability. Making this link transparent is essential to making better operational decisions.  Variability exists in any operation, and this variability needs to be managed  Integration, both across functional areas within a firm, and across firms in the value creation and delivery network, is crucial for superior firm performance  Finally, no product, service, or process is perfect. Recognising this creates infinite opportunities for value creation. These insights contribute toward developing a mindset that enables successful leveraging of operations.

Why Study Operations Management?
Why should you study operations management? How is this course relevant to your career? A solid understanding of Operations…...

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