Personal Bias

In: Business and Management

Submitted By TaniaNewingham85
Words 2007
Pages 9
Katoné Inc.

Katoné Inc.

Credit Policy
Credit Policy

By: Tania Newingham
Amy Torres Ammel Kali Toonen

Welcome Page

Welcome to Katoné, Inc. Our mission here is to provide the highest level of quality in our product and services in a friendly and professional manor; Encouraging the use of more energy efficient appliances and electronics. We pride ourselves in great long-standing relationships with our customers and employees. “The policy and procedures have been designed to assist the credit department in the performance of their duties. The main objective is to ensure thorough loan appraisal and proper monitoring of all outstanding loans. This includes; both supervision of outstanding loans, as well as recovery of overdue loans.” (…..)

TABLE OF CONTENTS List of Acronyms 1 1.0 Formal Organization of Department (See Exhibit 1) 2

2.0 General Principles and Guidelines 2 3.1 Code of conduct 2

3.0 Credit Department Budget Guidelines 3 4.2 Credit Department Goals 3

4.0 Credit Documentation Required for ALL Credit Files (See Exhibit 2) 4 5.3 Method of Gathering Credit Information 4

5.0 Established Credit Lines 4 6.4 Procedures for Establishing New Credit Lines 4 6.5 Procedures for Accepted Credit 5 6.6 Procedures for Denied Credit 5

6.0 Time Limits for Credit Decisions 5

7.0 Establishment of “Term of Sales” 5

8.0 Procedures for Communicating the Decision to the “Manager” 5 9.7 Procedures for Communicating the Decision to the “Customer” 6 9.8 Procedures for Communicating the Decision to the “Sales Department” 6

9.0 Delinquency Management and Recovery System 6 10.9 Credit Write off Policy 6

10.0 Policy for Handling Customer Disputes 7 11.10 Policy for Handling Disputes Within the Department 7…...

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