Premium Essay

Service Operations

In: Business and Management

Submitted By sathish
Words 6474
Pages 26
Introduction: The first part in the assignment is to identify the various problems which Walker Engineering and its packaging department is facing. As far as per my understanding the problems are basically from two major department that is manufacturing unit and the second is the packaging unit..In this part I would detail the various problems which these two departments have which is initiating a lot of other major problems for WALKER ENGINEERING ltd.

WALKERS ENGINEERING LTD: The company as such is in to manufacturing of plastic moulding and is based in Huddersfield. The company is expanding its range of products specially Wheelie This company is a SME and is a family owned business with around 225 Employees. The company has a very good reputation in the market but due to tremendous competition it finds itself to re-organise to sustain and to be profitable. The owner of the company wants to use the best working practices and follow different procedures to maximise profit. It therefore wants to run a pilot scheme for the manufacturing unit and if this scheme is successful it will use it to bring transformation Diagrammatic representation of major issues at Walkers Engineering



I would like to use fish bone diagram or cause and effect diagram developed by Kaoru ishikawa to elaborate the various issues at Walkers Engineering. Fish bone diagram or ishikawa diagram is used to list systematically all different causes that may give rise to single problem. It finally helps to find out the reasons that why a process resulted to failure.(


The problems at walker engineering can be highlighted using fish bone diagram or cause and effect diagram and is divided in to three main headings

1.Manaufacturing unit(plastic injection moulding section): The…...

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