Technology and Humans

In: English and Literature

Submitted By golfpro
Words 1721
Pages 7
Technology: Self-checkout lanes hurting the economy and customer satisfaction
During the 1900’s America was recognized as a national powerhouse with a strong economy that offered citizens careers and economic stability. Today, we are fighting unemployment and recovering from an unstable stock market. Although many factors have impacted the economy since then, one factor that goes unnoticed is the growth in technological advancements and how it is directly affecting employment rates and customer satisfaction. Machines used to be basic, and controlled by people, but since technology has progressed machines are now capable of performing jobs solely on their own. Police officers are being replaced by camera lights, cashiers by self-service checkout machines, and operators by automated voice recognition machines. Technology, more specifically self-checkout machines are directly affecting our economy; it’s eliminating jobs and leaves customers feeling unsatisfied. The problem with today’s technology is that it is self-reliant, such as the CHEC software program which runs all IBM self-checkout machines. IBM mentions on their website how it “Offers retailers a totally integrated self-checkout solution that can effectively manage and help lower total cost of ownership (TCO).” They are trying to appeal to managers that the total cost of operations will undeniably decline if you buy their product. Aside from lower total cost of operations these machines have their advantages and disadvantages.
IBM mentions all the advantages on their website like any other company would but the managers may be overlooking a major flaw which is customer satisfaction. IBM advertises its self-service machine as one that’s smaller than the traditional check-out lane, and therefore optimizes floor space, improves cash management with cash recycling and security through a separate payment…...

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