Users's Attutude Towered Agrobased Services Provided by Telecommunication Operatos in Bangladesh

In: Business and Management

Submitted By BithiZannath
Words 7873
Pages 32
Agriculture is the most important sector of the economy of Bangladesh which provides 63% employment and contributing 18.6% to the national GDP. But unfortunately the farmer’s community is one of the most deprived ones in our country and frequent access to information remains one of the crying needs for a long time period. It can enable them to enhance their quality of life. It has been argued that telecommunication operators can come to aid in this respect. Telecommunications operators have already expanded their services and provided specialized agro-based services to the farmers. This paper attempts to investigate the attitude of the farmers about these agro-based services provided by the telecommunication operator. It also explored the characteristics of the user’s and their perception.
Data were collected from 120 respondents who were the user of telecommunication operator’s agro-based services from selected areas from August 18 to October 15, 2011. The data were collected through a structured interview schedule. Evidence from interviews, personal observations suggest that most of the user of these services were young, had little farming experience with small farm side and from small to medium families.
These services were treated helpful to overcome their obstacles to information collection but still not efficient like the means they use to collect information traditionally.
They wanted information in various field of agriculture especially in the area of price, weather information cultivation technique disease treatment, fertilizer dose etc.

Small farmers found it as a very effective any of information service especially in case of emergency situation and due to its cost effectiveness. But the mechanism need to use this services found sometimes difficult especially for the illiterate farmers.…...

Similar Documents

Customer Service in Telecom Sector in Bangladesh

...CUSTOMER SERVICE IN TELECOM SECTOR (A CASE STUDY ON SYLHET ZONE) REPORT ON CUSTOMER SERVICE IN TELECOM SECTOR IN SYLHET ZONE Course Code: BUS-214 Course Title: Business Communication Submitted to: Tanvir Ahmad Torophder Lecturer Department of Business Administration Submitted by: Group Name: Name ID No. Samad Ahmed Chowdhury 1001010010 Tanzina Akther 1001010014 Rumena Akther Chowdhury 1001010016 Aysha Jahan Reme 1001010017 Nasima Begum 1001010018 S.M. Humayoun Kabir 1001010019 Md. Abdul Wadud 1001010036 24th Batch, Section-A Department of Business Administration Leading University, Sylhet Submission Date: May 5, 2011 May 05, 2011 Tanvir Ahmad Torophder Lecturer Department of Business Administration Leading University Sylhet- 3100 Subject: Submission of report on “Customer Service in Telecom Sector “(a case study on Sylhet zone) Dear Sir: We the SPARK group glad to present our report on “ Customer Service in Telecom Sector “ (a case study on Sylhet zone) that you have offered us to prepare as a requirement of Business Communication course. This report provides us with a learning experience & knowledge. We tried our best to gather most complete & relevant information. We are greatly hopeful that this report will meet up your expectation & will clarify the idea about the subject. We tried to prepare this report according to your prescribed guidelines. While working on this......

Words: 7890 - Pages: 32

Telecommunication Sector in Bangladesh

...Customer Satisfaction level of telecommunication sector in Bangladesh. Report On Customer Satisfaction level of telecommunication sector in Bangladesh. Prepared for: Ferdouse Ara Tuli Senior lecturer, Faculty of Business ASA University Bangladesh Prepared by: Name ID Simanto kumar ghosh 092-12-0034 Shimanta saha 092-12-0001 Md Atikur Rahman 092-12-0026 Setu Adhikary 092-12-0007 Md siddikur Rahman 092-12-0012 Md Nazim uddin 092-12-0022 Date: December20, 2010 ASA UNIVERSITY BANGLADESH December20, 2010 Ferdouse Ara Tuli Senior lecturer, Faculty of Business ASA University Bangladesh Dear Madam: Customer Satisfaction level of telecommunication sector in Bangladesh. We have the pleasure to submit the group report on “Customer Satisfaction level of telecommunication sector in Bangladesh.” for your kind perusal and evaluation. It is a matter of immense pleasure for us to have the opportunity to analyze the “Customer Satisfaction level of telecommunication sector in Bangladesh” one of the latest device of telecommunication sector in Bangladesh. We are grateful to you for allowing us to carry out such project work. We are also grateful to you for necessary co-operation and......

Words: 1097 - Pages: 5

The Economic and Social Benefits of Mobile Services in Bangladesh

...Social Benefits of Mobile Services in Bangladesh A case study for the GSM Association Barney Lane Susan Sweet David Lewin Josie Sephton Ioanna Petini April 2006 LEGAL NOTICE: Neither the GSM Association nor their Members or Associate Members are responsible for the use that might be made of this publication. The views expressed in this publication are the sole responsibility of the author(s) and do not necessarily reflect the views of the GSM Association, their Members or Associate Members The Economic and Social Benefits of Mobile Services in Bangladesh 1 Executive Summary The GSM Association commissioned Ovum to conduct a study into the economic and social benefits of mobile services in Bangladesh. We were asked to examine whether there were any policy barriers that may prevent the full extent of any benefits of mobile services from being realised. In the event that policy and legislative barriers were found, we were asked to identify recommendations for change. In recent years, the mobile industry in Bangladesh has developed at an extraordinary rate. Today there are approximately ten million mobile customers and coverage extends to 90% of the population. With a population of 44 million (2005 figures), Bangladesh is the seventh most populous country in the world. Our key findings from the study are as follows: • • • • • • • • Almost a quarter of a million Bangladeshi depend on the mobile industry, directly and indirectly. Mobile services contribute......

Words: 18137 - Pages: 73

“Telecommunications vs. Information Services” create, implement, and enforce regulations for information services, more specifically…the internet. The Federal Communication Commission (FCC) is the Government appointed regulating body that would be responsible for completing the aforementioned task. The reason there is virtually no regulation of the internet is because there is virtually no legislation concerning the service. However, there is legislation acknowledging the internet and the need to promote its development and availability to the public. The internet is typically made available to the public via telecommunications providers in the form of an Internet Service Provider (ISP). Telecom providers are subject to Federal Regulations, and the FCC creates and enforces legislation concerning telecom providers. Telecommunications is an all-encompassing term for providers that offer either television, radio/communication, or telephone services, including internet services or any combination of the aforementioned. The primary piece of legislation used to regulate telecom providers is the Telecommunication Act of 1996. This paper will examine the characteristics, and point out similarities, of telecommunications providers and information services such as the internet. Additionally, regulation of telecommunications and the lack of regulation for information services will be addressed. Finally, recommendations for potential ways to regulate information services, the potential legal ramifications of such regulation, and......

Words: 2345 - Pages: 10

Customer Satisfaction Level of Telecommunication Sector in Bangladesh.

...1.INTRODUCTION History of the telecommunication Industry in Bangladesh: In a highly populated country like Bangladesh, telecommunication can play a vital role to boost the economy and social level of people. The introduction of cellular phones has dramatically changed the lives of businesses and individuals. As there is a growing trend of workers turning from farming to other occupations, the need for mobiles is increasing among the thousands of impoverished villages. The overall efficiency of other business has increased as an aftermath of the government's decision of deregulating the telecommunications sector, which until the late 1980s had been a state monopoly. Privatization of the telecommunications sector began in 1989, when Sheba and BRTA were awarded 25-year licenses to install and operate fixed-wire lines and wireless services in rural areas. The same year, Pacific Telecom Bangladesh got the government's permission to launch the country's first cellular phone and paging service sold under brand name CityCell in collaboration with a Hong Kong-based company. The company targeted only the higher class of the society. During that time price of mobile was above Tk 50,000/=. Naturally, the growth of the industry was too slow. CityCell had a virtual monopoly until 1996, when the government gave licenses to three more companies to operate cell phones in Bangladesh. So, the government decided to bring more companies in the market and break the monopoly.After careful...

Words: 6398 - Pages: 26

Population Services International: the Social Marketing Project in Bangladesh

...| | |Population Services International: The Social Marketing Project in Bangladesh | | | |Zhijie Bai | |2013211810 | |2013/11/18 | TO: Philip Harvey FROM: Zhijie Bai RE: Population Services International: The Social Marketing Project in Bangladesh DATE: 11/18/2013 As part of the population control program in Bangladesh, PSI introduced two products - Raja condoms and Maya contraceptive pills. Unlike traditional marketing, PSI was involved in societal marketing. Over the time the sales of Raja increased tremendously and we were successful in grabbing a major part of market share in Bangladesh. But in case of Maya the sales started declining after a period. Even though we were selling Maya at a cheaper price, the competitors with higher price became successful in the market. The profit margin earned by retailers and wholesalers was very low for Maya compared to similar products in the market so they did not promote sales of...

Words: 1599 - Pages: 7

Service Provided to Schools

...Service Essay A service is an intangible item of monetary value that satisfies needs and wants. There are many services that a school could provide to the students at any given school. One of those many services is offering outside food to students. Just like the setups at malls across America, Camden County High School should have certain restaurants open to the students. The positive outcomes that would come out of this service addition are that the school board could still control what the students eat, students would be more encouraged to eat, and the school would make money by vendors paying to serve at the school. Many schools boards do not like the idea of having outside vendors simply because they have to meet certain health requirements that Michelle Obama has put in. The board believes that no vendors would meet these requirements, so they do not even give it a try. The board could still easily control what vendors serve at lunch, and what they get to offer on their menu by setting guidelines for them before they become vendors. Therefore they would still be controlling what children are eating for lunch. Chick-Fil-A and Zaxbys are respectable and healthy eating places. They could offer vegan, sushi, and salad vendors also. Nothing is stopping them from finding an appropriate vendor except themselves because the possibilities for healthy vendors are endless. Everyone dreads the awful “cafeteria food”. It is often portrayed in movies as “alive” or fake meat. This...

Words: 502 - Pages: 3

“Telecommunication Operator Banglalink™'s Operation in Bangladesh as Mne”

...[pic]International Islamic University Chittagong (Dhaka Campus) Assignment On “Telecommunication Operator Banglalink™’s Operation in Bangladesh as MNE” Course Title: International Business Course Code: MKTG-5602 Assignment Submitted To Mr. Amir Ahmed International Islamic University Chittagong (Dhaka Campus) Assignment Submitted by, |Name |Metric No. | |Fuad Bin Mostafiz |M 091662 | |Md. Shahkwat Hossain |M091661 | |Md. Momenul Islam Khan |M 091651 | |Md. Zakir Hossain |M 091659 | |Khandkar Md. Zahiruddin |M091660 | ORIGIN OF THE REPORT This report is prepared for fulfilling the International Business, MKTG-5602; course requirement of Department Of DBA, International Islamic University Chittagong. This report mostly covers a research report on “Telecommunication Operator Banglalink™’s Operation in Bangladesh as MNE”. OBJECTIVE: Primary Objective: - Primary objective of the report is fulfilling the course requirement for Completion of MBA program under department of DBA, International Islamic......

Words: 4062 - Pages: 17

Telecommunication in Bangladesh

...on Bangladesh Telecommunication 1 . Southeast University, Banani, Dhaka. . . Assignment . On . “Telecommunication Operator Grameenphone Ltd. . . Course Title: Organizational behaviour Course Code:---- . Assignment Submitted . T) . . . . INTRODUCTION . . 1. It was a talk 2000 years ago. A soldier of ancient Greece was seen running taking the challenge of his life. He started form war field ``MARATHON`` and had the destination, the city of `` ATHENCE`` which was 20 miles away. The soldier continue his running and before death he could reach with the message `` we won the Rose day life had to sacrifice to convey one massage within a distance of 26 miles. Today path finder has sent its message from 8 x 107 miles away from mars about its successful journey and this was re-broadcasted throughout the world within a fraction of second. All those were possible for the development of telecommunication system. . . 2. Now a days standing on the street or siting in a vehicle we communicate each other which require to press only few buttons , But few years back the communication system was so critical a matter that in Rose days people had to wait a hour long endorsing their mane in manual exchange resister for trunk communication in home and abroad , But at present with the help of mobile cellular telecommunication technology it is just within our finger tips. Grameenphone is the pioneer in this sector in......

Words: 3586 - Pages: 15

Telecommunication Service, Inc

... Telecommunication Services Inc. (TSI) is a company that was founded in nothern region back in 1994 by the Adamson’s family. The company provide an address and phone number for small companies which may not have a full-time office staff but still need to respond rapidly to the inquiries from their customers. The company soon expanding due to the development of IT industry and due to the numerous demand for its services. Due to those factors, additional to the emerging growth industry for telecommunication services, TSI able to achieved an award in 2002 for being 100 best-managed companies in the country. The company basically divided into two main division which is the Mail and Messaging Services Division and the Mobile Phone Leasing Division with different equipment and staff are differ some way. After thoroughly looked at TSI’s Balance Sheet as of 31 December 2013, the company dosen’t have the Retained Earning item which indicates that TSI pay out all the earning that they received to the shareholders as dividend. Since the company need to reconstruct its process, the retained earning is one of the item needed to estimate the new cost of retained earning which also comprises Long term debt (LTD), Preferred Shares (PS) and Common Shares (CS) in the capital structure. Retained Earning is important as it is a profit that company keep or retain and did not pay out as dividend for company future growth or expansion. ...

Words: 2174 - Pages: 9

Effectiveness of Online Education Services Provided by Digital Bangladesh

...East West University Department of Business administration Effectiveness of online education Services provided By digital Bangladesh 1 Group name: Miscellaneous Group member Name M.K.M Waisulker Naieen Kanaya Pankti Asif Shahariar Niloy Mahmuda Akter Tanvir Hasan 2013-1-10-241 2013-1-10-242 2013-1-10-255 2013-1-10-268 2013-1-10-213 ID 2 Participation form ID NAME Percentage share (Group work and contribution of preparation assignment.) signature Marks awarded Assignment Group contribution Individual contribution 2013-1-10241 2013-1-10242 2013-1-10255 2013-1-10268 2013-1-10213 M.K.M Waisulker Naieen Kanaya Pankti Asif Shahariar Niloy Mahmuda Akter Tanvir Hasan 20% 25% 20% 20% 15% Total: 100% Group Name: Miscellaneous 3 Letter of Transmittal 18.12.2013 Md. Ziaul Haque, Senior Lecturer, Department of Business Administration, East West University, Aftabnagar, Dhaka. Subject: Submission of term paper on “Effectiveness of online education services provided by Digital Bangladesh” Sir, I would like to submit my term paper on “Effectiveness of online education services provided by digital Bangladesh”. I have prepared this term paper on the basis of recent online education services provided by digital Bangladesh. I have also taken help from various website. I have tried my label best to complete this term paper meaningfully and correctly, as much as possible. I would be happy if you read the term paper carefully and I will be trying to answer all the questions......

Words: 2418 - Pages: 10

Telecommunication Sector of Bangladesh: a Perspective from Porter's Five Forces Model.

...seem endless & lucrative due to the continuous innovation & growing demand for mobile telephony. Mobile phone has become an indispensable part of Bangladesh's everyday-life and has made a "safe haven" in one of our pockets much like our wallet that we never want to leave at home while we head for our work! Thanks to the telecom-revolution and its relentless evolution that together have made it possible even in developing countries like Bangladesh. This is the dominant device that we now express ourselves through, get our work done and share our pains and pleasures with. In this paper we have analyzed the mobile telecom industry of Bangladesh on the basis of Porter’s five forces model. Here we also show the historical background of Bangladeshi telecommunication sector, the key points of bargaining of suppliers & customers, impact of internet on telecommunication sector, impact of internet on annual growth of the mobile operators, problems of telecommunication sector in Bangladesh, future prospects of telecommunication sector & so on. Here we have also analyzed the competitive strategy of the mobile operators. Very much like the nature of the technology, the telecom industry in our country is also changing very rapidly. This is now in its saturation and the subscriber base as a result is increasing at a decreasing rate. The paper presents ways on how the industry can stay here for longer period through expansion and growth before it turns to declining,......

Words: 9332 - Pages: 38

Motivation in Public Service of Bangladesh

...Motivation in Bangladesh Public Sector Introduction: Motivation is an individual characteristics or trait that make people accomplish a work in a higher degree of intensity and persistence toward a specific direction. Motivation in Organization is an important factor whether it is intrinsic or extrinsic (Deci, 2000). The word motivation has got its root from the word ‘motivate’ which means to move, push or influence someone to forward with fulfilment of a want (Kamalian, 2010). According to Bartol and Martin (1998) motivation is a power that strengthens behavior, paves route to behavior, and triggers the tendency to continue (Fard, 2010). As we know there are several theories and notion regarding motivation where some people argues that it is a completely intrinsic trait of the individual. Again some describe it as the empowerment from environment and the other group belief that different people need different types of motivational factors (Robbins, 2014). Among various motivational theories the following two case studies of Bangladesh interact with Maslow’s hierarchy need theory and Herzberg’s two factors theory of needs. Maslow’s Hierarchy Theory: Abraham Maslow’s Hierarchy of need theory is the best-known theory of motivation. Every human being has a hierarchy of five needs where right after the fulfilment of a need or demand, the next need becomes most influential, he argued. These are Physiological needs, safety needs, social needs, esteem needs,......

Words: 1798 - Pages: 8

Telecommunication Development in Bangladesh

...According to many executives, getting executives throughout the region to speak a common language is essential for spreading such best practices. Examples: KFC, Telenor, Unilever, pizza hut etc.. Multinational companies need excellent local executives not only to compete successfully with other multinationals, but also to avoid being outflanked by nimble local rivals, as fast-food giant McDonald’s was by Johnny B in the Philippines. Local companies are often better placed to spot emerging trends and opportunities in their markets, and can quickly upgrade product quality and manufacturing efficiency through joint ventures with global partners. As local competition hots up, multinationals may well need to customize their products and services. While Japanese companies were among the first to see the advantages of standardized global products, many are now seeking to deepen their penetration of foreign markets through local adaptation. But this strategy is not proving easy for them to execute outside the Asia-Pacific region where their greatest market knowledge and experience lies. To succeed, it needs entrepreneurial country executives who understand local markets, who can generate ideas and opportunities, and who can operate autonomously within general guidelines. It also calls for an HQ confident in delegating to such executives. Few Japanese multinationals can claim either. Strategic partners Most multinationals are responding to global competition by expanding......

Words: 3102 - Pages: 13

Study of Telecommunication Service

...prevails in this service sector vis-à-vis other service sectors. Also, implementation of ‘the mobile number portability’ in October 15, 2008 in Malaysia has made it easier to switch to other service providers. Thus, the following are hypothesized: H1: A high level of switching cost is less likely to make mobile phone users switch to other service providers; and H2: A high level of switching cost moderates the relationship between service satisfaction and service switching. This paper will discuss the results of these two hypotheses tested using linear and moderated regression analysis. Data was obtained using a sample of about 500 employees and students of five public universities and two private universities in Malaysia. Findings from this study will develop insights to better strategize and effectively implement loyalty programs and so, prevent their customers from switching. Keywords: switching behavior, service quality, consumer satisfaction, mobile phone service usage Field of research: consumer behavioral aspects of marketing, mobile phone service SERVICE SWITCHING AND SWITCHING TELECOMMUNICATIONS INDUSTRY COST IN THE MOBILE Although switching is a common scenario in most service industries (Griffin & Lowenstein, 2001), it is more prevalent in telecommunication services (Lee & Murphy 2005). For example, the annual switching rate ranges from 20% to 40% in most of the global telecommunication service companies (Berson et al., 1999; Madden et al., 1999).......

Words: 3621 - Pages: 15